How to get the most from your HelpDesk experience.
First off, we want to say hello. We've never had the chance to formally say our greetings. So hello from us! The Help Desk you'll meet at DA are +
amolerouth,+
randomcasualty or myself -- +
phae. But it's not too rare you'll encounter some gallery directors or other helpful admins.
Since the new and improved
HelpDesk / FAQ have been up and running for a while, its a good time to help you to help us, with this handy guide about submitting helpdesk tickets.
General tips

Only deviantART related issues are to be sent via the helpdesk, any software enquires must be taken to the appropriate forum(s).

Read the
System Status Forum often.

If your first language isnt English don't worry! Just try your best and well do our best to bridge the language gap.

However, we have little tolerance for people who can't take the time to type coherently. Typing the entire message in txt msg hi how r u? Idun no how 2 do this format, or in l33t sp33k is the fastest way for us to not respond quickly if at all!

Additionally, simply typing one word queries, in ALL CAPS, demands, or abuse wont go down well either.

Our best tip simply requires
searching and reading the FAQ first. We don't answer information already covered by the FAQ. If you cant find your answer, or you dont understand the answer given, continue down to the helpdesk window where well happy to help.
Error and bug reporting

Remember to
detail. We don't want a 10 page essay, just the facts what youre trying to do, what isnt working, whats happening instead, what error message you get... etc.

If something is only happening on a certain browser or computer, what kind of browser or computer are you using? Remember, we can be pretty darn intuitive at times, but were not telepathic!

Also, the best thing to do before submitting a ticket is to take a trip to the
System Status Forum, and check whether your problem is already being dealt with, since theres no point informing us of a problem that we already know exists, and are working on.
Harrasment and policy violation reporting

For this we just need to know who is causing you a problem (so the username, or link to their userpage), along with links to particular cases of misconduct since when we then contact the policy violation team, theyll require that proof to act.
Deviation deletion enquiries

The main thing we need for this is just a link to the deviation that was removed, or the title. If you honestly think there was some kind of error, state clearly what you think that error was, and well have the administrator who removed the item review the deletion. We can also help to advise on relocating section violations.
Ban enquiries

Firstly dont get angry at us! We incredibly rarely ban anyone at the helpdesk, so its *highly* unlikely that it was us, personally, who banned you. So, if you want help from us, stay calm, state your case clearly, and well assure that your case and argument for un-banning is made to the correct admin. We cant promise youll be un-banned mind you. We can also let you know the length of temporary bans.
Rip reports and deviation violations

In most cases, single deviation problems can be reported via the report deviation button located beneath the image. If however you find an entire gallery of PVs, then you can report that to us with a link to the gallery. For potential rip cases, we need to know who you think the ripper is, and links to the original sources of the images please dont use the rip forum for these kind of reports.
Subscription enquiries

If you think something has gone wrong while purchasing a subscription, or that youre not sure if a transaction went through. Tell us what youve done, who the sub was intended for, and what you think the error was. Then we can contact accounts with those details and sort any mistakes out quickly.
Prints enquiries

We no longer deal with prints enquiries, since that was inefficient, and all that ended up happening was that wed pass the cases to the prints staff via notes. So instead you can direct all concerns, questions and comments about the prints service to
prints-help@deviantart.com
Additional

If you find errors in our FAQ, or think there is something missing, then note one of us or submit a ticket with your idea and well definately take your idea into consideration. We want the FAQ to be as complete and accurate as possible.

Also, if you have suggestions for deviantART, then you can state those too, and well make sure the right people see them and have your ideas for consideration.

And lastly, please be patient. Only submit one ticket at a time. We will try to get to you as soon as we can!
Thank you for reading this public service announcement,
+
phae and the helpdesk team.
(Thanks to ^
inennui for editorial revisions)
Devious Comments
--
"Europeans hate the English the same way the world hates Americans - but if you have to give those bastards one thing, it's a high sense of morality and ethics and the compulsive need to do the right thing."
--
*VoodooChild*
--
*VoodooChild*
--
Above Ground: Adventure. Violence. Mayhem.
--
--
aeiko.
--
龍在我裡面的烧心.
--
龍在我裡面的烧心.
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