We've all been there. A question or a problem comes up, and we want (or need) a fast answer. The good news is that you can usually find it on deviantART's messaging network. Here's how:

Your first stop should be the +faq. This expansive library of information about deviantART can be searched through, and can answer most questions about deviantART's features and services. If you can't find your answers there, however, there are more resources you can use.

Official Channels

#help

Staffed by volunteers from the community, #help is a good place if you need assistance with something deviantART related. Keep in mind, however, since they are volunteers from the community, they can not assist you with Prints related matters, subscriptions, Adcast, software or anything non deviantART related.

Prints related matters should be directed to the Prints Help Desk, and subscription related or Adcast related matters should be directed to the Community Help Desk. If someone is harassing you or otherwise causing an issue on site, but not on the messaging network, please contact the Community Help Desk.

#mnadmin

This channel is the desk for Messaging Network Administration. If you have a chat related question, come here for answers. Also, if there are issues that need to be resolved within an official channel (think #devart), this is the place to go.

As with #help, we cannot assist you with subscription, Adcast, print or non deviantART related matters. Also, messaging network staff do not micromanage private channels; If you have an issue with someone in a private channel, contact the channel's founder or operators, or seek out a more friendly channel.

Unofficial Channels and Non deviantART-Related Help

Occasionally you'll run into questions that need answers that aren't deviantART related. There are a few unofficial channels that may be of assistance to you as well. Keep in mind that messaging network staff do not endorse or manage these support channels.

#h3lp

This is one of the ways you may find community-based support for hardware and software related troubles. Firefox not working the way it should? Have a question about PHP/CSS/Javascript? Is your scanner playing Ode to Joy and otherwise acting possessed? Try here.

There are also software, hardware and operating system forums located in the main forum section at http://forum.deviantart.com, for more community-based support.


#dalit

This channel, run by ^imperfect, is a great place for those who write to hang out and perhaps find help. Regular poetry and prose workshops, critique events and games are run here.

#flashers

^Age2003 heads this channel, a home for flash artists. Animators, Cartoonists, Designers, Scriptors and Voice Actors (Actresses), and Musicians of all levels welcome in this channel.

#ArtisanCrafts

#ArtisanCrafts is the channel for any artist interested in or specializing in tangible craft work, ranging anywhere from leatherworking and glass-blowing to quilting and textiles.

...and Beyond!

This is obviously not a complete list of all the helpful channels the deviantART Messaging Network has to offer, but hopefully should give anyone in need of assistance a head start.

Good luck, and happy deviantARTing!