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More Help & FAQ News

Monthly Help Desk Newsletter - June, 2009

`hexentanz:iconhexentanz: reports, June 5
Each month we will be providing you with some helpful hints for some super duper deviantFUN, as well as news concerning the Help Desk & FAQ.

Weekly Help Desk Updates - May 22nd, 2009

`hexentanz:iconhexentanz: reports, May 22
Welcome to the weekly Help Desk Updates. In these weekly updates we will attempt to bring you the most up to date news concerning the Help Desk & FAQ, as well as provide some helpful hints for super duper deviantART fun.

Weekly Help Desk Updates - May 1st, 2009

`hexentanz:iconhexentanz: reports, May 1
Welcome to the weekly Help Desk Updates. In these weekly updates we will attempt to bring you the most up to date news concerning the Help Desk & FAQ, as well as provide some helpful hints for super duper deviantART fun.

Weekly Help Desk Updates - March 20th, 2009

`hexentanz:iconhexentanz: reports, March 20
Welcome to the weekly Help Desk Updates. In these weekly updates we will attempt to bring you the most up to date news concerning the Help Desk & FAQ, as well as provide some helpful hints for super duper deviantART fun.

Weekly Help Desk Updates - March 13th, 2009

`hexentanz:iconhexentanz: reports, March 13
Welcome to the weekly Help Desk Updates. In these weekly updates we will attempt to bring you the most up to date news concerning the Help Desk & FAQ, as well as provide some helpful hints for super duper deviantART fun.

Weekly Help Desk Updates - February 26th, 2009

`hexentanz:iconhexentanz: reports, February 26
Welcome to the weekly Help Desk Updates. In these weekly updates we will attempt to bring you the most up to date news concerning the Help Desk & FAQ, as well as provide some helpful hints for super duper deviantART fun.

Weekly Help Desk Updates - February 5th, 2009

`hexentanz:iconhexentanz: reports, February 5
Welcome to the weekly Help Desk Updates. In these weekly updates we will attempt to bring you the most up to date news concerning the Help Desk & FAQ, as well as provide some helpful hints for super duper deviantART fun.

Weekly Help Desk Updates - January 30th, 2009

`hexentanz:iconhexentanz: reports, January 30
Welcome to the weekly Help Desk Updates. In these weekly updates we will attempt to bring you the most up to date news concerning the Help Desk & FAQ, as well as provide some helpful hints for super duper deviantART fun.

Hey Hexe! Installment #8

`hexentanz:iconhexentanz: reports, January 16
Welcome to the seventh installment of "Hey Hexe", a bi-monthly, super-duper, deviantART how to. This time around our focus is: Hey Hexe! What on earth is an Official deviantART Beta Tester? How do I become one?

Weekly Help Desk Updates - January 16th, 2009

`hexentanz:iconhexentanz: reports, January 16
Welcome to the weekly Help Desk Updates. In these weekly updates we will attempt to bring you the most up to date news concerning the Help Desk & FAQ, as well as provide some helpful hints for super duper deviantART fun.

Help & FAQ


Hey Hexe! Installment #3

`hexentanz:iconhexentanz: reports, November 8, 2006
Welcome to the third installment of "Hey Hexe", a bi-monthly, super-duper, deviantART how to. This time around our focus is not really a how to but rather a "What is?". Since I often receive tons of emails during site maintenance our focus this round is " Hey Hexe what is read only mode and why can't I do anything during one?"

Now let's get started! :worker:



Ah the mysteries of read-only mode. What goes on during one? Why do we have them? Are the little monkeys playing again?




FAQ #505: What is Read-Only mode? Why is the site in 'read-only mode'?

What you are seeing is a sometimes necessary state of the site. Read-only mode goes into effect sometimes when deviantART is under maintenance, usually for certain upgrades and modifications or when one or more of the servers isn't synchronized with the rest of the set. This can be done manually, or automatically by the site if certain performance triggers are activated.

In the case of server de-synchronization, read-only mode is used to allow the servers to re-synchronize.



FAQ #684: I have heard a rumor that deviantART goes in to read-only mode for Hot Topics. Is this true?

Read-only mode is also used for Hot Topics. Yes that ever popular rumor you heard about the site going in to read-only for Hot Topics is true. ;)




FAQ #646: I cannot login during Read-Only mode. Why?

When the site goes in to read-only the site will appear to users in a logged out state, when this happens you will often see a message appear "You must be logged in to use this section of deviantART", this is normal and nothing to panic over. When the site comes out of read-only mode you will automatically be re-logged in to your account and be able to comment and submit deviations once again.

If you're not at your home location of use and wish to logout during a read-only mode you will need to clear your cookies, you can do this by following the steps listed here FAQ #645: I was told I should try deleting my cookies. How do I do this?




:pointr: In closing...

One interesting question that often comes up amongst users during read-only mode is why you can still use dAMN during this time, but cannot open a new connection.

The reason for this is simple, dAMN is not located on the main server so when you're on dAMN chatting you will still be able to keep chatting when the site goes in to read-only mode. You cannot however at this time open a new connection to dAMN because the main server cannot connect during this time to the chat server, or lookup your login information.

FAQ #701: How come I can still chat on dAMN while in read-only mode, but cannot open a new connection to it?




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I hope you have enjoyed the third installment of "Hey Hexe" and will keep your eyes peeled for future installments! :)

If you'd like to see something covered in future installments, please feel free to note me with your suggestions. :)

Devious Comments

:iconavatar8:
Excellent installment, thanks for the great info! :D

(Although I still think it's the little monkeys playing ;) )
:iconyvanklestein:
YAYNUS!
thanks hexe, that will save me some b!tching to myself when i cant get into dA.

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:iconrockgirl1582:
very informative! :aww: thank you!

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:iconguruubii:
Hooray for read only mode =D it brings us gleeful hot topics =D

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:iconelectricnet:
Some great informations right there! Keep it up :#1:

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:iconppgrainbow:
Great information on read-only modes when the site goes down. Usually, I see the site go into read-only mode from as early as midnight to as late as 5 AM to 6 AM.

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:iconcatboyry:
Finally, read-only mode makes sense! :clap:

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:macos::windows::tux:
:iconleaf-lover:
Great info as always, nice work Hexe :aww:

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deviantART, Inc

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:iconrosherrim-girl:
I've always wondered about that! Thanks for the useful information. :)

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