PRINTS II LAUNCH

Just in time for the holidays, we are happy to announce the launch of the first phase of the entirely new prints program. Much more is yet to come! Prints II is hand-crafted by pirates, code monkeys, and magical liopleurodons! We have new tools, new features, new functionality, new products, new prices, and well, a bunch more new stuff.

Accounts:

All users registered on deviantART are now Standard Print Account holders.

All users with a print account purchased before November 21, 2006 are now permanent Premium Print Account holders, and they do not have to pay the annual subscription fee that new premium accounts will require.

The new Standard Print Accounts are NOT the same as the Basic Prints Program, which has been discontinued. All deviations submitted as prints for the Basic Prints Program have been rejected and removed from all shops. You must resubmit.

New Shop!

Check it out here. New browsing too. OMG sweeeeet!

New Print Submission Agreement:

Please note we have updated the print submission agreement to something more professional to better reflect the new changes being made to help you in your career as a print artist.

Pricing:

All base prices and default sale prices have been updated. You can view them here.

Premium Print Account holders may change the sale price on all art and products in their shop at will, provided the cost is not lower than the new base cost.

Profits:

The royalty payment to artists with standard print accounts is listed here with the new pricing changes. The royalty payment to artists with premium subscription print accounts is 50% of (sale price minus the base cost). For example, if the sale price is $10, and the base cost is $2, the artist share is $4.

New Products:

As mentioned previously, we are launching a variety of new products over the course of the next several months. The first ones will be black mugs, the return of panoramic prints, and printed t-shirts.

SUBMIT A NEW PRINT

Click HERE

FAQs

We are in the process of updating all of our Prints related FAQs, which can be found here.

Problems?

As with any launch, there are bound to be a few hiccups here and there. If you have any problems, please submit a Customer Service ticket here. We will be working closely with IT to resolve any issues when they occur and resolve them as quickly as possible. Response times to tickets may be delayed if we encounter a high volume of requests. We will be making minor tweaks and fixes over the next week or so as well.

OMG More stuff!

There is a lot more coming in the future for prints, stay tuned! You can read about some of them here in our last update.

Thanks!

Special thanks to the prints department staff that has invested a lot of time and energy over the last year designing all of these changes and working tirelessly to get them implemented. Double special thanks to the IT team dedicated to implementing everything…it hasn’t been easy and they have pulled off some technical miracles behind the scenes that are pretty impressive. Take our word for it.

UPDATE UPDATE

Ok, as expected there were some problems. Please don't get angry at IT or the prints staff. ALL of the decisions that have resulted in something annoying, changed, broken, backwards, or inside out, were all *mine*.

Now having said that, the first issue:

Price changes...

When we raised the base price, I made the decision to also raise the sales price, so artists profits stayed the same (well close to the same, we rounded the final number to avoid things like $13.26 as a price instead of $12.95 or $13.50, which are preferable from a sales perspective).

This conversion didn't work as well as I thought, and we are trying to address it. In the meantime, you should be able to simply edit your prints and change the price. Hit submit and you are done. Because of how the new system is designed, it may feel like you are uploading a new print, but since it was already approved, this will be approved as well. It will take a little getting used to, but it is better this way, I promise.

Any prints that you change the prices for will always be available in your shop. They aren't getting removed for re-approval. While your print will need to be reviewed in the approval process in order to properly update it to the Prints II system, at no time will it be unavailable in your store.

Weird stuff in my shop!

Ok, for some insane reason that has to do with solar flares and massive amounts of radion particles bombarding a circus full of evil clowns somewhere in the midwest, some people are having some scraps and stored deviations showing as prints. Egads! We are working like hornets on red bull to get this fixed. I'm sorry.

More stuff!

I've had less than 4 hours of sleep in the past 30 or so, and some moron keeps calling my phone ("Unknown number") and hanging up. No, they aren't leaving any messages, which really gets my panties in a bunch.

So, I haven't read all of the comments here or the help tickets yet, but I'm getting to it. Most of the prints staff has been on duty for the majority of the last 24 hours, and I don't want to even speculate how long IT has been up. We need a few hours to catch our breaths and catnap.

Fixing the problems are our first and only priority right now, but we need you to bear with us. We will answer questions as we can, and will ignore any posts, tickets, or journals that attack us. We aren't going to waste time arguing about issues, we are simply going to fix them.

We appreciate your support and I hope you share our enthusiasm for the changes (the good ones!).

Thank you!

Robert
Director of Prints
//wearing an "aim here" t-shirt