Introduction

Welcome to the weekly Help Desk news. In these weekly updates we will attempt to bring you the most up to date information, as well as provide some helpful hints for super duper deviantART fun.

Hexe's Corner

This week the Help Desk Team launched the Help & FAQ Awareness Contest. If you have not already checked it out we advise you do so!

For those who missed last weeks update we also launched 3 more access points to the Help Desk recently, bringing us to a total of 6 access points!

Coming this weekend will be a new Hey Hexe guide. Stay tuned!

Ewm's Corner

$hexentanz and I have noticed since the addition of new Help Desk access points we are seeing a lot of new faces and as such I would like to take the opportunity to refresh everyone on the Category system on the Help Desk. When submitting a Help Desk ticket you are given several categories to put your inquiry in. These categories are looked at by two teams the Help Desk Team which is $hexentanz and myself and the CEA Team which consists of$realitysquared and ©damphyr.


The Help Desk Team answers the following categories:

Bug Report
Chat Inquiry
Subscription Inquiry
deviantWEAR Inquiry
FAQ Correction
FAQ Suggestion
Gallery Section Addition
General Help
Site Suggestion


The CEA Team answers the following categories:

Account Closure Request
Policy Inquiry
Report Harassment
Ban Inquiry


What if you are not sure which category to place your ticket in? If you are not sure which category to place your ticket in you can read FAQ #264: Is there a description of the Help Desk categories? In addition to reading this FAQ we also have 2 generic categories put in place if none of the categories are suitable. The first generic category is called General Help. This category is for any general questions that would not need CEA assistance in the matter. The second category is Policy Inquiry. This category is for any matters that would need CEA attention. "But what if I put my category in the wrong section, should I send another one in the correct section?" Don't fret. If you do accidentally submit your ticket in the wrong category, it will be redirected to who ever it needs to go to so you will not have to resubmit your ticket. If you do happen to submit your ticket in the wrong category, it could cause some delays in the handling of your case.

Weekly Tip

Did you know that the deviantART Search has advanced searching capabilities? It does. You can find out more on this by clicking here.

Top 5 FAQ's

FAQ #721: I see a charge on my credit card even though I was told that my order failed. Did deviantART take my money?
FAQ #673: How do I create a club account that will remain separate from my main account?
FAQ #168: How do I add a deviantID to my devious information? What is the recommended size of a deviantID?
FAQ #577: How do I use the main Search?


FAQ #693: What does an embedded thumbnail look like?

Recently Revised or New Entries

New -

FAQ #729: How can I add a deviation thumbnail to my notes?
FAQ #730: How can I add a print thumbnail to my notes?
FAQ #731: What is a CVV Code and where can I find mine?
FAQ #732: What is Verified by Visa or SecureCode and why do I need to use it?

FAQ #733: I suspect my card has been used by someone on deviantART fraudulently. What can I do?
FAQ #734: If my credit card is rejected, will you alert any creditors?
FAQ #735: Why did my credit card work fine on deviantART before, but not now?

FAQ #736: Why was my credit card declined when I am able to use it fine elsewhere?
FAQ #737: Why did my order fail due to connecting from a High Risk location?



Revised -

FAQ #610: What happens when someone is banned or suspended?
FAQ #168: How do I add a deviantID to my devious information? What is the recommended size of a deviantID?
FAQ #696: How does deviantART comply with COPPA?
FAQ #221: I was banned, is there anything I can do?
FAQ #30: How can we stay informed about new changes, updates, and technical problems with deviantART?