Weekly Help Desk Updates - February 1st,2007
Introduction 
Welcome to the weekly Help Desk news. In these weekly updates we will attempt to bring you the most up to date information, as well as provide some helpful hints for super duper deviantART fun.
Hexe's Corner 
This week I would like to talk briefly on Bug Reporting, often when users contact us to report a bug and we ask for further details quite a few of you have become rather nasty with us. Please understand that when you report issues to us that we will need you to sometimes test a few things out so we're able to determine the exact cause for the issue you're having. Helping us to help you will mean that you receive the most up to date and effective assistance with your issues.
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In other news something we have been discussing for awhile now will be launching tomorrow. Can you guess what it is? ,)
NO? We will give you one clue ....

.....
Ewm's Corner 
This week I would like to remind everyone about the Preview button when you submit a Help Desk ticket. This feature allows you to preview your text and see the text exactly how we would see it in the desk.
Here are a few examples where the preview button would have come in handy.
"Policy Violation:
This deviation is a violation"
In this ticket, they forgot to add the link to the deviation they believe to be a violation.
(
Please note, the above should only be done if you believe a whole gallery to be in violation or if something is in need of immediate attention (ie: porn). Please check out the FAQ; section Policies for what else would fall under reporting to the desk instead of using the Report Violation link.)
"General Help:
I would like to know why my deviation :thumb####: was moved to scraps."
In this ticket, they tried to show us the deviation but unfortunately, thumb codes will not work on the Help Desk. Instead of leaving a thumb code, it is best to
link directly to the deviation.
"General Help:
I'm having an issue with the submission page [link] keeps timing out."
When comas and other letters are placed directly after a link without a space they will attach themselves with the link and break your url. By using the preview, you can check your links to make sure they all work properly.
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In closing by using this tool, you can not only check to make sure your links have displayed properly, but check to make sure you have not left out any important information.
Weekly Tip 
Did you know that you can disable your Activity log? You can. To do this you will need to go to your '
Edit Profile' page. From there you will need to click on the "User Page Display" tab. Once under this tab you will need to navigate to the 'User Page Elements' section; under this section you will want to uncheck the checkbox for the option entitled 'Make My Stats and Activity Public'. When done press on "OK" and this option will be changed.
Top 5 FAQ's of the Week 
FAQ #607: I have heard the Help Desk Team often does Help Guides. Where can I find these?
FAQ #577: How do I use the main Search?
FAQ #307: What is the Deviation Storage Tool, and how do I access it? Can I temporarily hide deviations?
FAQ #709: I need to request a forum thread closure, where do I go for help?
FAQ #610: What happens when someone is banned or suspended?
Recently Revised or New Entries 
New -
FAQ #739: What is adCast?
FAQ #740: The last time I purchased an adCast package, I purchased "impressions" rather than "adclicks". What happened?
FAQ #741: How are Help Desk responses sent to me? Can I have them e-mailed to me?
FAQ #742: I am unable to receive messages at this time in my "Message Centre". Does this also mean I cannot receive Help Desk responses?
FAQ #744: What should my advertisement look like?
Revised -
FAQ #163: Where can I find the description to a Gallery that I want to submit to?
FAQ #607: I have heard the Help Desk Team often does Help Guides. Where can I find these?
FAQ #227: Will deviantART ever allow the submission of software?
FAQ #78: Where do I submit to if I'm not sure?
FAQ #208: I want to submit a piece, but it doesn't fit any of the Galleries. Can new categories be added to deviantART? If so how?
FAQ #258: Can I disable my activity log?
FAQ #91: Why can't I get avatars or general images to work in my signature?
FAQ #277: How many characters can I add to my signature?
FAQ #101: How can I add a signature?
FAQ #571: Why can't I see the "Donate a subscription" button on my userpage?
FAQ #599: How long will it take for my campaign to start, after I submit my advertisement?
FAQ #600: How do I know how successful my campaign was?
FAQ #598: The last time I purchased an adCast package, the advertisement size was different. Why?
Devious Comments
*goes to read new ones*
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"when i heard the republicans were rebranding, i had hopes it was new interrogation technique." - Stephen Colbert's Twitter account
hmm...
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______________________________
Snow is God's way of telling us that it's cold outside.
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#help | +faq | Help Desk
Is it the newly designed Help and FAQ section that you're planning to launch?
D:
Uggh! I shouldn't have said that.Also, why can the feature to submit software can be abused though and that it's no longer allowed?
There were 415 software programmes listed on dA according to the overall site statistics and its no longer updated.--
The Mechapuff Makeover Contest! Please enter!
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Zac
Emoticonist
Pigs Don't Fly | I Don't Speak German
Two different desks, two different methods.
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Your Butterfly, Dragonfly, Insect, Cat, Dog, Zit, etc is not a Reptile/Amphibian!
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~I do so enjoy making sense. ...Too bad I don't manage it more often.
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Zac
Emoticonist
Pigs Don't Fly | I Don't Speak German
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