Introduction

Welcome to Bug Juice Volume Thirteen (Now with More Crunch!), the second weekly article delivered to you by the Help Desk Team.

This article is meant to serve as the current bug listing for users for issues on the main site, prints bugs will not be noted here. Bug Juice articles will repeat the bugs weekly until each issue is resolved and any new ones will be added when they arise, when an issue is resolved the bug will be crossed off and phased out of the listing the following week.

Links to this article will be mirrored in the Status Forum.

System

Now before we get started to help you better understand some of the Status Terms that will be used throughout this article we have compiled a listing of descriptions below.


Acknowledged - This means a case has been acknowledged as being present and will be worked on soon, but is not a high priority.

Assigned - This means the case has been assigned to a developer and is in review and will be worked on soon.

Closed - This means a report has been closed, either the issue will be worked on along with another one or the issue was found not to be present anymore or will not be fixed.

Feedback - This Status means a developer has requested further information from the administrator who filed the report before they can continue working on the issue.

New - This is a new report and has not been assigned to a developer yet.

Resolved - This issue has recently been resolved.

Clicking an underlined Status above will take you to that section.

The List

Acknowledged

1.) devWATCH Layout Change - Submissions are missing the date they were submitted.

Assigned

1.) Downloadable Files from 2003-2004 Missing - You can read more by clicking here.

2.) Opera Mood Issues - Mood chooser displays incorrectly in opera.

3.) Favourites Counter Off - For some users their favourite counter on a deviation reports being in the millions or thousands.

4.) Download Issues for Mac Users - This issue affects .abr files types, when a user selects download to desktop random code is displayed instead of giving the user the actual file.

5.) Server Issues awhile ago are Causing Incorrect Counts - Messages that were posted blank during the server issues this past week left data gaps when cleaned up, causing counts to be incorrect in journals, deviations, etc.

6.) Inaccurate Deviation View Counts - For some users their deviation view counts report views being in the millions or thousands.

7.) Status Forum Last Post Dates Wrong - On the main forum page (forum.deviantart.com ) status forums show incorrect last post times.

8.) Deviation Lag - There is currently a lag time of 12-24 hours, affecting newly added deviations, causing them to not show in your gallery immediately. See [link] for more details.

9.) Deviation Editing Issues - Some users report not being able to edit their deviations.

10.) Image Saving Issues (Firefox) - When downloading a deviation if one tries to save the file the file wishes to save as an .htm file instead of the real format.

11.) devMOBILE Failing to Load Certain Images - The devMOBILE crop tool will not load certain images.

12.) Browse by Newest Issues - When browsing by category often the newest option will fall several days behind only to correct itself and fall back a few days later. (Also Related: When using the search via keywords followed by clicking on newest will actually display deviations from oldest to newest.)

13.) Subscriber Thumbshare Issues - The subscriber Thumbshare forum fails to show the latest post on the main forum page.

14.) devWATCH Dropping Users - For some users with long listings the devWATCH is dropping users off of it.

15.) Activity Log not reporting 'all' Recent Data - Some activity such as recent comments on deviations or in forum posts is not showing up in logs.

16.) v4 Forum Threads Issues - Older forum threads in personal user forums report an internal server error when trying to post data to them.

17.) Friends List Errors - Users are reporting that the friends listing in the upper right corner of pages are not displaying their friends.

18.) News Preview Issues - When using the preview option in the news and you do not click on 'Go back to Editing' before clicking on submit you will receive an error message.

19.) Journal Deletion Issues - Several users report not being able to delete older journal entries.

20.) Browse Issue on Subscription Expiration - Users report only 1 thumb per page or are only offered the option to browse one page of a multi paged gallery. (For a quick fix to this, please re-click on (24) in the top right hand corner of any of the browse pages.

21.) Closed Forum Issues - When trying to post to a closed forum thread you will receive an internal error message, when it should instead report differently.

22.) devWEAR Shipping Costs 0$ - For some users the devWEAR cart is not calculating proper shipping costs to you allowing you not to proceed. If this is happening for you, please note me with the City you are attempting to ship to.

Closed

1.) Remove Favourite Notification, on Favourite Removal - Adding then quickly removing a favourite still sends an "Added to favourites" message to the artist. ( Will be worked on with another feature )

2.) Non Latin Char Issues - Non Support causing issues all over. ( Will be fixed as soon as we switch to UTF-8 )

3.) Front Page Lag, not Updating as Often as it Should - Most users report this after having used the customize feature, however it is unrelated. This will often correct on it's own, only to return a few days later. ( Will be fixed along with another issue )

4.) Certain HTML code failing in News - Certain coding listed as working in news does not really work. Such as Horizontal Lines and the Code tag. ( Will not be implemented )

5.) Message Centre Issues - Message counters are inaccurate and often the comments or devwatch section vanishes to come back moments later. ( Will be fixed in the new MSG Centre version )

Resolved

1.) Ability to Submit to Closed Category - If a user has submitted to a newly closed category previously the option still exists in the frequently used categories drop down and enables someone to still submit there.

2.) Typo in Verify Process - Change 'sucesful' to 'successful'.

3.) Shopping Cart Errors - Clicking on 'Update Cart' was clearing the cart in full.

4.) Users report not being offered a Frequent Sub Cat - Some users were never offered the option of a frequently used categories drop down in the submission process.

5.) MC Issues - Several owners of deviations with Mature Content were not able to view their deviations anyway when clicking the option to do so.

6.) Honey.js - Errors within honey.js.

7.) Services Page Prints Section Changes - I know i said I would never include prints things here, but since this an issue which bugged me and many users we added a ticker for how much time is left on your Print Subscription, as well as the text stating a free 3 month subscription to the main site is given along with your Premium Prints Subscription.

Q&A

FAQ #722: Why do certain bugs take longer than others to be fixed?

FAQ #723: How come things are not better tested before they are released?

FAQ #724: Why do you put out new features when things are broken?

In Closing

If you see an issue in the listing above you may assume that no further reports are needed at this time, unless otherwise noted.

We hope that this listing is as complete as possible, if you're experiencing an issue not found in the listing above, please feel free to report it to the Help Desk; please do not report it in the comments section of this article, where it may be lost.