[x]
News
News
[x]  

Notices



More Help & FAQ News

Weekly Help Desk Updates - July 18th, 2008

$hexentanz:iconhexentanz: reports, July 18
Welcome to the weekly Help Desk Updates. In these weekly updates we will attempt to bring you the most up to date news concerning the Help Desk & FAQ, as well as provide some helpful hints for super duper deviantART fun.

Free V6 Help

^Ikue:iconIkue: reports, July 11
Okay so if you haven't noticed V6 was launched late last night/early morning (depending on your time zone) to mixed reviews.

We as admins have had a little more time with it than the rest of the masses and as such I thought I would volunteer my knowledge with whomever is interested. Rather than complain that everything is different perhaps I can help show you how much more user friendly and easier the site is to navigate.

So... if you have a question concerning V6 please ask it. If you know of someone who is having troubles, please link them here. I will be updating this journal with your questions and hopefully answers to said questions.

Weekly Help Desk Updates - June 20th, 2008

$hexentanz:iconhexentanz: reports, June 20
Welcome to the weekly Help Desk Updates. In these weekly updates we will attempt to bring you the most up to date news concerning the Help Desk & FAQ, as well as provide some helpful hints for super duper deviantART fun.

Weekly Help Desk Updates - June 12th, 2008

$hexentanz:iconhexentanz: reports, June 12
Welcome to the weekly Help Desk Updates. In these weekly updates we will attempt to bring you the most up to date news concerning the Help Desk & FAQ, as well as provide some helpful hints for super duper deviantART fun.

Weekly Help Desk Updates - June 7th, 2008

$hexentanz:iconhexentanz: reports, June 7
Welcome to the weekly Help Desk Updates. In these weekly updates we will attempt to bring you the most up to date news concerning the Help Desk & FAQ, as well as provide some helpful hints for super duper deviantART fun.

Weekly Help Desk Updates - May 8th, 2008

$hexentanz:iconhexentanz: reports, May 8
Welcome to the weekly Help Desk Updates. In these weekly updates we will attempt to bring you the most up to date news concerning the Help Desk & FAQ, as well as provide some helpful hints for super duper deviantART fun.

Weekly Help Desk Updates - April 10th, 2008

$hexentanz:iconhexentanz: reports, April 10
Welcome to the weekly Help Desk Updates. In these weekly updates we will attempt to bring you the most up to date news concerning the Help Desk & FAQ, as well as provide some helpful hints for super duper deviantART fun.

Weekly Help Desk Updates - April 7th, 2008

$hexentanz:iconhexentanz: reports, April 7
Welcome to the weekly Help Desk Updates. In these weekly updates we will attempt to bring you the most up to date news concerning the Help Desk & FAQ, as well as provide some helpful hints for super duper deviantART fun.

Weekly Help Desk Updates - Mar 30th, 2008

$hexentanz:iconhexentanz: reports, March 30
Welcome to the weekly Help Desk Updates. In these weekly updates we will attempt to bring you the most up to date news concerning the Help Desk & FAQ, as well as provide some helpful hints for super duper deviantART fun.

Weekly Help Desk Updates - Mar 22nd, 2008

$hexentanz:iconhexentanz: reports, March 22
Welcome to the weekly Help Desk Updates. In these weekly updates we will attempt to bring you the most up to date news concerning the Help Desk & FAQ, as well as provide some helpful hints for super duper deviantART fun.

Help & FAQ


Message Centre Issues - Call for names!

$hexentanz:iconhexentanz: reports, May 8, 2007
*** Disclaimer: Before you reply to this news posting, please read in full the issue described below and please do not reply unless you're affected by this issue, as it will better help us sort who is affected.

Hello,

We're looking to collect usernames to an issue that is affecting certain deviants. This issue affects the comment panel of the message centre.

Symptoms, as reported by users:

1.) You do have actual comments and often at times see them.

2.) Your comment panel displays itself in brief, until you reply to a message or refresh the page.

3.) Your comment panel often vanishes for several days , comes back in brief and then repeats the process over.

If you're affected by the issue above, please reply to this article with a 'YES'. Please only reply here and do not send your 'YES' to the Help Desk.


**Notes: This issue does not cause incorrect comment counts. AKA Ghost Messages.

Devious Comments

love 0 0 joy 0 0 wow 0 0 mad 4 4 sad 2 2 fear 2 2 neutral 0 0

*kalicothekat:iconkalicothekat: May 8, 2007, 1:40:08 PM
haha, well, as you know...
YES.

Hope it gets fixed soon :)!

--
~kalicoart.com~
Icon by *ALt69!
*mystery-of-sorrow:iconmystery-of-sorrow: May 8, 2007, 3:00:24 PM
YES!
been happening for at least a good month now... getting worse. I check from three different computers, 2 PCs and a MAC, same problem on all three systems.

--
-David 'Bat' Ayala :batman:
•-•-•-•-•-•-•-•-•-•-•-•-•-•-•-•
My new mission statement: Hulk SMASH!
~Keilexandra:iconKeilexandra: May 8, 2007, 5:27:23 PM
Not sure, so I'll explain my particular case. Oftentimes I'll open a comment in a new window and then refresh the original messages window--poof, the comment is gone, from both count and display. I also have issues with deleted journal messages not being removed from the message count, and then if I refresh the journals are back. I get around this by watching the count number and clicking the Update button immediately after, which usually solves the problem.

And I also have the panel flashing issue (#2) with both Comment and Journal panels.
~Fantasywriter88:iconFantasywriter88: May 8, 2007, 6:18:02 PM
well I'm not sure where this falls but usually the number I really have will be like 3 and the bar shows 7 or 8 it also does this on my other account ~InuYashaDreamer

--
~Writers-Guild-DA ~Pageviewhore

"I reject your reality and substitute my own" Adam Savage

[url=[link]
=wrighton363:iconwrighton363: May 8, 2007, 7:09:52 PM
YES.

with my mac and PC... i always thought it was a problem with my extensions

--
Your fire, fall down.
:firelite-photo: on us we pray...
~darkangelkalika:icondarkangelkalika: May 8, 2007, 7:49:01 PM
Yes

It's been happening on and off.

--
"You're not dying. You're just going to sleep for a long time, to wake up, see me next to you and know that I haven't slept a wink. Because I'll be waiting for you to wake up again."
~Riot-Shield:iconRiot-Shield: May 8, 2007, 9:40:04 PM
YES
For a while now.

--
"Oh, I get it. You're implying that I have a boner, and that I like gay sex."
~WolfOfSahara:iconWolfOfSahara: May 9, 2007, 12:19:53 AM
...I'm not sure what brief means, or how to define ghost messages, but the comment counter on top is fickle. Just a while back I kept seeing I have 6 messages in the counter but the actual replies did not show up below until a few days later. Then the same thing is happening again with the counter number reduced without me ever seeing the messages - 'm'afraid I removed all by accident and deleted what I never got to see.