Weekly Help Desk Updates - July 12th,2007

Introduction

Welcome to the weekly Help Desk news. In these weekly updates we will attempt to bring you the most up to date information, as well as provide some helpful hints for super duper deviantART fun.

Hexe's Corner

The latest Hey Hexe! has been posted yesterday, if you have not already seen it you can do so by clicking here.


In other news this week, the number of people you are able to block from your userpage has been increased, allowing you to now block up to 100 users.

Ewm's Corner

This week I would like to discuss making sure you provide all the information necessary for your ticket. By leaving out important information, it can slow down the process of helping solve your inquiry.

Often times we receive inquiries asking if we can help in a given situation and then not even provide the actual situation or links necessary to complete the task required to solve the situation. This can occur in various situations such as asking if we can close a forum thread but not linking it to us. While it is great that you ask if we can do it, it is better to ask and provide all the information necessary to help instead of us having to say "yes we can help, what do you need help with?". By doing this not only will you find out whether we can help or not but if we can help we do so immediately.

Another way of leaving out pertinent information to help your inquiry is by stating "it would be just easier if you look at such and such link k thx bye". Yes we have actually received tickets like this where a user instead of stating what they need help with they link to a journal, deviation, or forum post. In such cases depending on the contents of such link, we will not know exactly what you wish to be done. It is best to be as clear and precise as possible so explaining the situation in the ticket is a must.

Please remember that by including all important information such as your question and necessary links we can provide you with the speediest service possible.

y2jenn's Corner

Hi guys! This week I'd like to remind everyone how important it is for you to contact us at the Help Desk and not through notes to our personal accounts. A Help Desk ticket is an official log of your inquiry, containing all the important information and details we need to resolve your ticket quickly and efficiently. Notes, on the other hand, don't offer the inquiry filing services the Help Desk does. Notes can also be lost in the jumble of messages that come through our accounts everyday. Aside from needing an official record of your inquiry, filing a ticket through the Help Desk is the more appropriate thing to do, as it's easier for us to track tickets than it is to track notes.

We here at the Help Desk do encourage you guys to send Hexe daily notes about how good she'd look in a frog suit though.

Weekly Tip

Did you ever come across a piece of artwork which you felt broke the rules, but did not know where to go to report it? If so, click here and wonder no more.

Have an idea for a weekly tip? If so send me your idea(s)!

Top 10 Of The Week

FAQ #81: How can I make links to other deviants, deviations, or websites?
FAQ #568: I tried to create an account, but it says i am banned. Why?
FAQ #113: How can I close my deviantART account?
FAQ #242: Where can I find my or another users scraps?
FAQ #88: How do I add images to my Journal?
FAQ #168: How do I add a deviantID to my devious information? What is the recommended size of a deviantID?
FAQ #104: What HTML formatting can we use on deviantART? And what is the format for these codes?
FAQ #106: What are the symbols in front of each deviants nickname?
FAQ #747: How do I change the style of my Journal?
FAQ #593: How many clicks am I allowed?

Recently Revised Or New Entries

Revised -

FAQ #96: Can I block people from my user page?
FAQ #160: Can I remove or delete comments on my userpage, journal or deviations?
FAQ #213: Where are the buttons for linking to deviantART?
FAQ #607: I have heard the Help Desk Team often creates Help Guides. Where can I find these?
FAQ #641: I need to block more than 100 people from my User Page. Is this possible?