Weekly Help Desk Updates - July 27th,2007

Introduction

Welcome to the weekly Help Desk news. In these weekly updates we will attempt to bring you the most up to date information, as well as provide some helpful hints for super duper deviantART fun.

Hexe's Corner

This week I would like to refresh on an old topic. This topic being that when you experience a bug the proper place to report it is to the Help Desk, please do not file bug reports on our user pages, in random news articles or direct them to us via notes.

By sending reports to the Help Desk directly this allows us to see important information about your browser that we would otherwise not see elsewhere. By seeing this information it allows us to better help solve your issue.

Ewm's Corner

This week I would like to discuss the importance of providing links to deviations and/or title names when writing about them in a Help Desk ticket. On a daily basis the CEA team is busy deleting deviations that are against policy and Gallery Directors are moving deviations that are in the incorrect category. If this happens to you and you are unsure about why this occurred, the best thing to do is send in a ticket to the Help Desk.

Since the Help Desk is not involved in the moving and deleting of deviations we will not know exactly which deviations were moved or deleted. If your deviation is still available please provide us with a link to the deviation, but if it is completely missing or deleted the name of the title is just as helpful. When links or titles are provided we are able to forward your ticket immediately to whichever department needs to handle your situation.

Here are two examples.

Example Message:

Hi,

Why did you move my deviations to scrap.. they do not belong there?

If this user has numerous scrapped images it can be difficult to pinpoint exactly which ones they might be talking about. If links to the deviations are provided we can immediately look at the deviations, find out what department we need to send it to, and then we can forward it to that department. Since this user did not provide this information, we would need to ask them which ones have been moved and their ticket will take a bit longer to get resolved.



Example Message:

Hi,

I had the following 3 deviations moved [link], [link], [link]. I do not understand why these deviations were moved could you please explain why this happened to me?

With this message, we know exactly which three deviations they need to know more information about and since it was provided, we can send them directly to the Gallery Director in question to be reviewed.

y2jenn's Corner

Hi guys! This week I'd like to talk about how to find what has been previously mentioned in your Help Desk tickets. Knowing where to look can help out if you've submitted multiple inquiries on different issues and you're just not sure which one we've replied to.

There are two ways to access the "parent" links. These allow you to see the older comments made in a ticket. In your message centers, for subscribers the "parent" link will be at the very bottom of the individual comment boxes. For non-subscribers, to access a reply you will need to click on the comment link given, which will take you to the normal comment box. Once again, the "parent" link will be at the bottom. By clicking on this link you can see previous messages all the way up to the original inquiry.

Using the parent link will remind you what your original ticket said as well as see the any previous information we've given you.

Weekly Tip

Did you know that you can add a webcam image to your userpage? Well you can! For more information on how, please click here.

Have an idea for a weekly tip? If so send me your idea(s)!

Top 10 Of The Week

FAQ #568: I tried to create an account, but it says i am banned. Why?
FAQ #81: How can I make links to other deviants, deviations, or websites?
FAQ #113: How can I close my deviantART account?
FAQ #242: Where can I find my or another users scraps?
FAQ #88: How do I add images to my Journal?
FAQ #104: What HTML formatting can we use on deviantART? And what is the format for these codes?
FAQ #168: How do I add a deviantID to my devious information? What is the recommended size of a deviantID?
FAQ #106: What are the symbols in front of each deviants nickname?
FAQ #747: How do I change the style of my Journal?
FAQ #593: How many clicks am I allowed?

Recently Revised Or New Entries

New -

FAQ #810: I received some sort of administrative action that I am not pleased with. Can I have a refund?


Revised -

FAQ #113: How can I close my deviantART account?
FAQ #249: What is the policy concerning images depicting minors?
FAQ #251: Why was my erotic literature removed?
FAQ #164: What do the numerical statistics on the top of each person's userpage represent?
FAQ #302: Why did I receive some sort of administrative action when someone else did not?