Weekly Help Desk Updates - August 23rd,2007

Introduction

Welcome to the weekly Help Desk news. In these weekly updates we will attempt to bring you the most up to date information, as well as provide some helpful hints for super duper deviantART fun.

Hexe's Corner

*Whew* one week off and it's taking the whole week to catch back up again. Remind me not to do that again.

In review the following things are soon to come....

1.) Help & FAQ Advert Project
2.) Help & FAQ - Myths, Definition and more..
3.) Welcome Pack

Ewm's Corner

This week I would like to discuss the importance of checking the Status Forum. What all can you find in the Status Forum? Currently the status of major bugs, the weekly Bug Juice Articles, and links to the Weekly Help Desk Updates can all be found in the Status Forum.

If you are experiencing a bug the best thing to do is check through the recent posts to see if there is a posting on the issue in question you are experiencing. In addition to these individualized posts $hexentanz has created a whole thread for all current bugs called "Bug Juice". This thread is resubmitted every week and contains a full list of all current and recently resolved bugs. We recommend that you check the Status Forum often to keep up to date on the status of these issues.

In addition to bugs the Status Forum also contains a weekly post linking to the "Weekly Help Desk Updates" News Article.

y2jenn's Corner

Hi guys! In the past I've written about how important it is to be detailed in your Help Desk inquiries. This week I'd to remind everyone that your tickets should be as clear as possible. Just like a vague ticket, a ticket we can not fully understand will take longer to resolve.

For example, "I got up this morning and my dog unplugged my computer I was late for school and now art needs help again I don't know whats going on this is nuts" doesn't tell us much, tells us TOO much and it isn't very clear. We gals at the help desk don't need to know every detail of everything that was happening around you when you experienced the problem. Take care in describing what happened to you on dA, give us details and remember a run-on sentence that goes on for 20 lines isn't going to help us help you.

"I'm not sure what's going on but my artwork will not post to the site. I get an error saying to try again later." gives us just enough information to get the Help Desk ball rolling. It's clear, to the point and doesn't include any unnecessary information about your mother's dog and the 18 puppies it gave birth to that morning.

Weekly Tip

Did you know that you're required to gain permission for the use of certain artwork not belonging to you? Well it's true! For more information on which types of work require you to gain permission, please click here.

Have an idea for a weekly tip? If so send me your idea(s)!

Top 10 Of The Week

FAQ #81: How can I make links to other deviants, deviations, or websites?
FAQ #568: I tried to create an account, but it says i am banned. Why?
FAQ #113: How can I close my deviantART account?
FAQ #88: How do I add images to my Journal?
FAQ #106: What are the symbols in front of each deviants nickname?
FAQ #168: How do I add a deviantID to my devious information? What is the recommended size of a deviantID?
FAQ #242: Where can I find my or another users scraps?
FAQ #104: What HTML formatting can we use on deviantART? And what is the format for these codes?
FAQ #747: How do I change the style of my Journal?
FAQ #593: How many clicks am I allowed?

Recently Revised Or New Entries

New -

FAQ #826: I purchased a subscription for a friend and they were banned at a later date. Can I be issued a refund?

Revised -

FAQ #9: Can I just take deviantART submissions and use them elsewhere?
FAQ #227: Will deviantART ever allow the submission of software?
FAQ #284: What is the policy for submissions concerning self-harm and mutilation?
FAQ #643: I was asked to clear my browser's cache. How do I do this?
FAQ #821: How do I know what wallpaper resolution will look best on my monitor?


(Please do not use this article to report bugs, as it is for Help Desk related updates only, if you need to report a bug and you do not see it listed in the Status Forum, via an update on it's own or through Bug Juice, please report it to the Help Desk.)