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More Help & FAQ News

Monthly Help Desk Newsletter - June, 2009

$hexentanz:iconhexentanz: reports, June 5
Each month we will be providing you with some helpful hints for some super duper deviantFUN, as well as news concerning the Help Desk & FAQ.

Weekly Help Desk Updates - May 22nd, 2009

$hexentanz:iconhexentanz: reports, May 22
Welcome to the weekly Help Desk Updates. In these weekly updates we will attempt to bring you the most up to date news concerning the Help Desk & FAQ, as well as provide some helpful hints for super duper deviantART fun.

Weekly Help Desk Updates - May 1st, 2009

$hexentanz:iconhexentanz: reports, May 1
Welcome to the weekly Help Desk Updates. In these weekly updates we will attempt to bring you the most up to date news concerning the Help Desk & FAQ, as well as provide some helpful hints for super duper deviantART fun.

Weekly Help Desk Updates - March 20th, 2009

$hexentanz:iconhexentanz: reports, March 20
Welcome to the weekly Help Desk Updates. In these weekly updates we will attempt to bring you the most up to date news concerning the Help Desk & FAQ, as well as provide some helpful hints for super duper deviantART fun.

Weekly Help Desk Updates - March 13th, 2009

$hexentanz:iconhexentanz: reports, March 13
Welcome to the weekly Help Desk Updates. In these weekly updates we will attempt to bring you the most up to date news concerning the Help Desk & FAQ, as well as provide some helpful hints for super duper deviantART fun.

Weekly Help Desk Updates - February 26th, 2009

$hexentanz:iconhexentanz: reports, February 26
Welcome to the weekly Help Desk Updates. In these weekly updates we will attempt to bring you the most up to date news concerning the Help Desk & FAQ, as well as provide some helpful hints for super duper deviantART fun.

Weekly Help Desk Updates - February 5th, 2009

$hexentanz:iconhexentanz: reports, February 5
Welcome to the weekly Help Desk Updates. In these weekly updates we will attempt to bring you the most up to date news concerning the Help Desk & FAQ, as well as provide some helpful hints for super duper deviantART fun.

Weekly Help Desk Updates - January 30th, 2009

$hexentanz:iconhexentanz: reports, January 30
Welcome to the weekly Help Desk Updates. In these weekly updates we will attempt to bring you the most up to date news concerning the Help Desk & FAQ, as well as provide some helpful hints for super duper deviantART fun.

Hey Hexe! Installment #8

$hexentanz:iconhexentanz: reports, January 16
Welcome to the seventh installment of "Hey Hexe", a bi-monthly, super-duper, deviantART how to. This time around our focus is: Hey Hexe! What on earth is an Official deviantART Beta Tester? How do I become one?

Weekly Help Desk Updates - January 16th, 2009

$hexentanz:iconhexentanz: reports, January 16
Welcome to the weekly Help Desk Updates. In these weekly updates we will attempt to bring you the most up to date news concerning the Help Desk & FAQ, as well as provide some helpful hints for super duper deviantART fun.

Help & FAQ


File Not Found - From Jul 27 & 28th Maintenance

$hexentanz:iconhexentanz: reports, August 28, 2007
Testing is now Closed -

Through testing we have concluded that while this worked for some users, it did not work for all.

Developers have been alerted to our findings and will begin work on this issue again soon.




A few users have reported to us since this maintenance period took place that some of their newly uploaded deviations from that day or the day prior went missing from their user pages, resulting in only 3 recent deviations being displayed on their user page and a 'File Not Found' error when trying to view said deviations if one had them bookmarked and tried to visit them.

With these reports a few other users have told us that by storing these pieces and then un-storing them will result in them coming back from the dead. :excited:

So.... we're now going to brave the waters and request that if you too are affected by this issue, please try now to store your piece or pieces and then bring them back out of storage, to see if this also clears up the issue for you.

FAQ #307: What is the Deviation Storage Tool, and how do I access it? Can I temporarily hide deviations?

If it does not work, please do not throw rocks at Hexe, instead please reply calmly below in the comments section that this trick did not work and leave a URL to the piece (if you have it), so we can add it to the listing of affected pieces in our official report to developers.


(Please stick to the topic at hand, if you experience an issue not related to the issue above, please report it to the Help Desk. Thank you)

Devious Comments

love 1 1 joy 0 0 wow 0 0 mad 1 1 sad 2 2 fear 0 0 neutral 0 0

~Buntovnik86:iconBuntovnik86: Aug 28, 2007, 9:38:07 AM
KK. Thanks for the info.

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LIES
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~myitachi:iconmyitachi: Aug 28, 2007, 9:41:31 AMComment hidden by Admin
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~Phoenixfiregirl:iconPhoenixfiregirl: Aug 28, 2007, 10:41:16 AMComment hidden by Admin
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=Iriesurfinchick:iconIriesurfinchick: Aug 28, 2007, 11:23:54 AM
:evillaugh: I took them all and i am never giving them back :evillaugh:
oh shit...
:sprint:

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shine a light on a shadow, darkness must run and hide
:peace:

my partners in crime and my stock account*Irie-Stock
my doodle art *Irie-Images
so ya say you like ocean waves? *Impact-Zone
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$hexentanz:iconhexentanz: Aug 28, 2007, 11:40:44 AMComment hidden by Admin
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=rockfaerie666:iconrockfaerie666: Aug 28, 2007, 12:32:47 PM
This is very similar to the issue when older deviations started missing from deviants galleries, with the only difference that those deviations were old, and this time newly submitted artworks are experiencing this problem.
And the only solution before was to store and un-store the missing deviation, just like now, and that's why I suggest putting this little trick in the official Help & FAQ section (if it's not already there), for all those who don't read articles but have experienced the same problem :#1:.

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Educate yourself; ... & ...
$hexentanz:iconhexentanz: Aug 28, 2007, 12:53:19 PM
The previous deviations did not result in a file not found error, but simply went missing for weeks, months.

Storing and un-storing is unfortunately not a cure all solution on certain issues, or it would be something I would place in the FAQ.

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:hexentanz:

Maureen Winter
Help Desk Manager
Community Operations
deviantART, Inc.
www.deviantART.com

Frogs eat bugs for breakfast....


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=designerscouch
 

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