[x]
All Deviations

Notices


[x] Advertisement

More Help & FAQ News

Weekly Help Desk Updates - July 18th, 2008

$hexentanz:iconhexentanz: reports, 2d 1h ago
Welcome to the weekly Help Desk Updates. In these weekly updates we will attempt to bring you the most up to date news concerning the Help Desk & FAQ, as well as provide some helpful hints for super duper deviantART fun.

Free V6 Help

^Ikue:iconIkue: reports, July 11
Okay so if you haven't noticed V6 was launched late last night/early morning (depending on your time zone) to mixed reviews.

We as admins have had a little more time with it than the rest of the masses and as such I thought I would volunteer my knowledge with whomever is interested. Rather than complain that everything is different perhaps I can help show you how much more user friendly and easier the site is to navigate.

So... if you have a question concerning V6 please ask it. If you know of someone who is having troubles, please link them here. I will be updating this journal with your questions and hopefully answers to said questions.

Weekly Help Desk Updates - June 20th, 2008

$hexentanz:iconhexentanz: reports, June 20
Welcome to the weekly Help Desk Updates. In these weekly updates we will attempt to bring you the most up to date news concerning the Help Desk & FAQ, as well as provide some helpful hints for super duper deviantART fun.

Weekly Help Desk Updates - June 12th, 2008

$hexentanz:iconhexentanz: reports, June 12
Welcome to the weekly Help Desk Updates. In these weekly updates we will attempt to bring you the most up to date news concerning the Help Desk & FAQ, as well as provide some helpful hints for super duper deviantART fun.

Weekly Help Desk Updates - June 7th, 2008

$hexentanz:iconhexentanz: reports, June 7
Welcome to the weekly Help Desk Updates. In these weekly updates we will attempt to bring you the most up to date news concerning the Help Desk & FAQ, as well as provide some helpful hints for super duper deviantART fun.

Weekly Help Desk Updates - May 8th, 2008

$hexentanz:iconhexentanz: reports, May 8
Welcome to the weekly Help Desk Updates. In these weekly updates we will attempt to bring you the most up to date news concerning the Help Desk & FAQ, as well as provide some helpful hints for super duper deviantART fun.

Weekly Help Desk Updates - April 10th, 2008

$hexentanz:iconhexentanz: reports, April 10
Welcome to the weekly Help Desk Updates. In these weekly updates we will attempt to bring you the most up to date news concerning the Help Desk & FAQ, as well as provide some helpful hints for super duper deviantART fun.

Weekly Help Desk Updates - April 7th, 2008

$hexentanz:iconhexentanz: reports, April 7
Welcome to the weekly Help Desk Updates. In these weekly updates we will attempt to bring you the most up to date news concerning the Help Desk & FAQ, as well as provide some helpful hints for super duper deviantART fun.

Weekly Help Desk Updates - Mar 30th, 2008

$hexentanz:iconhexentanz: reports, March 30
Welcome to the weekly Help Desk Updates. In these weekly updates we will attempt to bring you the most up to date news concerning the Help Desk & FAQ, as well as provide some helpful hints for super duper deviantART fun.

Weekly Help Desk Updates - Mar 22nd, 2008

$hexentanz:iconhexentanz: reports, March 22
Welcome to the weekly Help Desk Updates. In these weekly updates we will attempt to bring you the most up to date news concerning the Help Desk & FAQ, as well as provide some helpful hints for super duper deviantART fun.

Help & FAQ News This Week

Weekly Help Desk Updates - July 18th, 2008

$hexentanz:iconhexentanz: reports, 2d 1h ago
Welcome to the weekly Help Desk Updates. In these weekly updates we will attempt to bring you the most up to date news concerning the Help Desk & FAQ, as well as provide some helpful hints for super duper deviantART fun.

Help & FAQ


File Not Found - From Jul 27 & 28th Maintenance

$hexentanz:iconhexentanz: reports, August 28, 2007
Testing is now Closed -

Through testing we have concluded that while this worked for some users, it did not work for all.

Developers have been alerted to our findings and will begin work on this issue again soon.




A few users have reported to us since this maintenance period took place that some of their newly uploaded deviations from that day or the day prior went missing from their user pages, resulting in only 3 recent deviations being displayed on their user page and a 'File Not Found' error when trying to view said deviations if one had them bookmarked and tried to visit them.

With these reports a few other users have told us that by storing these pieces and then un-storing them will result in them coming back from the dead. :excited:

So.... we're now going to brave the waters and request that if you too are affected by this issue, please try now to store your piece or pieces and then bring them back out of storage, to see if this also clears up the issue for you.

FAQ #307: What is the Deviation Storage Tool, and how do I access it? Can I temporarily hide deviations?

If it does not work, please do not throw rocks at Hexe, instead please reply calmly below in the comments section that this trick did not work and leave a URL to the piece (if you have it), so we can add it to the listing of affected pieces in our official report to developers.


(Please stick to the topic at hand, if you experience an issue not related to the issue above, please report it to the Help Desk. Thank you)

Devious Comments

love 1 1 joy 0 0 wow 0 0 mad 1 1 sad 2 2 fear 0 0 neutral 0 0

Hidden By Admin
~myitachi:iconmyitachi: Aug 28, 2007, 9:41:31 AMComment hidden by Admin
This comment is hidden and not visible to general public.
Hidden By Admin
~Phoenixfiregirl:iconPhoenixfiregirl: Aug 28, 2007, 10:41:16 AMComment hidden by Admin
This comment is hidden and not visible to general public.
*Iriesurfinchick:iconIriesurfinchick: Aug 28, 2007, 11:23:54 AM
:evillaugh: I took them all and i am never giving them back :evillaugh:
oh shit...
:sprint:

--
Knowledge is the key to prosperity..and the only way to truly be free...
:peace:

my partners in crime and my stock account*Irie-Stock
my doodle art ~Irie-Images
so ya say you like ocean waves? *Impact-Zone
Hidden By Admin
*lttlechkn:iconlttlechkn: Aug 28, 2007, 11:37:45 AMComment hidden by Admin
This comment is hidden and not visible to general public.
Hidden By Admin
$hexentanz:iconhexentanz: Aug 28, 2007, 11:40:44 AMComment hidden by Admin
This comment is hidden and not visible to general public.
Hidden By Admin
$hexentanz:iconhexentanz: Aug 28, 2007, 11:41:00 AMComment hidden by Admin
This comment is hidden and not visible to general public.
Hidden By Admin
$hexentanz:iconhexentanz: Aug 28, 2007, 11:42:09 AMComment hidden by Admin
This comment is hidden and not visible to general public.
=rockfaerie666:iconrockfaerie666: Aug 28, 2007, 12:32:47 PM
This is very similar to the issue when older deviations started missing from deviants galleries, with the only difference that those deviations were old, and this time newly submitted artworks are experiencing this problem.
And the only solution before was to store and un-store the missing deviation, just like now, and that's why I suggest putting this little trick in the official Help & FAQ section (if it's not already there), for all those who don't read articles but have experienced the same problem :#1:.

--
Educate yourself; ... & ...
$hexentanz:iconhexentanz: Aug 28, 2007, 12:53:19 PM
The previous deviations did not result in a file not found error, but simply went missing for weeks, months.

Storing and un-storing is unfortunately not a cure all solution on certain issues, or it would be something I would place in the FAQ.

--
:hexentanz:

Maureen Winter
Help Desk Manager
Community Development
deviantART, Inc.
www.deviantART.com

Frogs eat bugs for breakfast....


---
*designerscouch