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More Help & FAQ News

Monthly Help Desk Newsletter - June, 2009

`hexentanz:iconhexentanz: reports, June 5
Each month we will be providing you with some helpful hints for some super duper deviantFUN, as well as news concerning the Help Desk & FAQ.

Weekly Help Desk Updates - May 22nd, 2009

`hexentanz:iconhexentanz: reports, May 22
Welcome to the weekly Help Desk Updates. In these weekly updates we will attempt to bring you the most up to date news concerning the Help Desk & FAQ, as well as provide some helpful hints for super duper deviantART fun.

Weekly Help Desk Updates - May 1st, 2009

`hexentanz:iconhexentanz: reports, May 1
Welcome to the weekly Help Desk Updates. In these weekly updates we will attempt to bring you the most up to date news concerning the Help Desk & FAQ, as well as provide some helpful hints for super duper deviantART fun.

Weekly Help Desk Updates - March 20th, 2009

`hexentanz:iconhexentanz: reports, March 20
Welcome to the weekly Help Desk Updates. In these weekly updates we will attempt to bring you the most up to date news concerning the Help Desk & FAQ, as well as provide some helpful hints for super duper deviantART fun.

Weekly Help Desk Updates - March 13th, 2009

`hexentanz:iconhexentanz: reports, March 13
Welcome to the weekly Help Desk Updates. In these weekly updates we will attempt to bring you the most up to date news concerning the Help Desk & FAQ, as well as provide some helpful hints for super duper deviantART fun.

Weekly Help Desk Updates - February 26th, 2009

`hexentanz:iconhexentanz: reports, February 26
Welcome to the weekly Help Desk Updates. In these weekly updates we will attempt to bring you the most up to date news concerning the Help Desk & FAQ, as well as provide some helpful hints for super duper deviantART fun.

Weekly Help Desk Updates - February 5th, 2009

`hexentanz:iconhexentanz: reports, February 5
Welcome to the weekly Help Desk Updates. In these weekly updates we will attempt to bring you the most up to date news concerning the Help Desk & FAQ, as well as provide some helpful hints for super duper deviantART fun.

Weekly Help Desk Updates - January 30th, 2009

`hexentanz:iconhexentanz: reports, January 30
Welcome to the weekly Help Desk Updates. In these weekly updates we will attempt to bring you the most up to date news concerning the Help Desk & FAQ, as well as provide some helpful hints for super duper deviantART fun.

Hey Hexe! Installment #8

`hexentanz:iconhexentanz: reports, January 16
Welcome to the seventh installment of "Hey Hexe", a bi-monthly, super-duper, deviantART how to. This time around our focus is: Hey Hexe! What on earth is an Official deviantART Beta Tester? How do I become one?

Weekly Help Desk Updates - January 16th, 2009

`hexentanz:iconhexentanz: reports, January 16
Welcome to the weekly Help Desk Updates. In these weekly updates we will attempt to bring you the most up to date news concerning the Help Desk & FAQ, as well as provide some helpful hints for super duper deviantART fun.

Help & FAQ


How to: Submit a Bug Report (v2.0)

`hexentanz:iconhexentanz: reports, October 18, 2007

Introduction



Hello and welcome to the newly revised Help Desk Guide entitled "How to: Submit a Bug Report". A lot has changed since the last time this guide was released and rather then refresh the old guide via an edit we have decided it's best to deliver this and each and every other 'How to' guide as new guides.





Before Submitting your Inquiry



There are a two main areas you should always check before filing a Bug Report. These two areas are the deviantART Status Forum and the deviantART Inc. > Help & FAQ section of the News.

If the issue you experience is listed in one of these sections, there is no need to report the issue as we're already aware. If you do not see the issue you are experiencing listed or see something you think may be it but are not sure, please feel free to submit a report.

Another thing to remember before submitting a report is, if your browser allows for the use of extensions or themes to be installed that you should try to temporarily disable them to see if this fixes the problem. As most often such addons will interfere with how the site really works. If disabling them does not help, please feel free to submit your report.

Please also make sure you are using the most up to date version of your browser.





Contacting the Help Desk



Assuming you already know how to contact the Help Desk, this next step will be easy. Once on the Help Desk contact page you will need to select 'Bug Report' from the 'Category' drop down menu. After you have selected the category for your inquiry, proceed by typing up your report.


:bulletblue: Information you should include in your Report:

1.) To the best of your knowledge please list the day this issue started happening. If you're unsure, simply do not include this information. Listing no start day at all is better than exaggerating the day it started.

2.) A brief description of the problem occurring. Where it occurs and how to duplicate it. If you are unsure how to duplicate the issue, you can leave this out.

3.) Be sure to also include the browser as well as version # and operating system you use. If applicable, be sure to also list other browsers you have tried.



--



:bulletgreen: Examples of how a proper report should look:

1.) Since 6pm Eastern Standard Time I am unable to submit any artwork because every time I try to select a category the category picker appears blacked out leaving me unable to select a category for my submission and proceed further.

This problem occurs in Internet Explorer only and I am using version 7.


2.) Since Tuesday morning I am unable to add new users to my devwatch listing. Anytime I try to add a user their name does not appear in my friends listing, I have clicked on update with no luck.

I am using Windows XP and Firefox 2.0.0.7 and I have also tried in Internet Explorer with no luck.




:bulletred: Examples of a bad report:

1.) OMG my page is just broke!

2.) My dev thinger-a-ma-bobber won't work. Why?

3.) My email will not change! FIX IT NOW!!!!!!!

4.) There is just a mess all over the page. FIX IT!!!!!!!!!!!!!!!!!!!!!!

5.) My dog ate my homework and now I cannot submit anything. He is a good dog really, but if I do not give him his breakfast in time he will often chew things that he should not and speaking of breakfast. This morning I made myself some pancakes with strawberries on them and it was the best breakfast in the world and yeah. So could you fix my submission issue?


In other words, the more information we have on the issue you experience, the better our chances at finding a fix for the issue will be. But by all means, please do not tell us about your dog or your breakfast.


Pstttt Hexe! This Guide is great and all but I have one problem! I cannot login to the Help Desk because the site will not let me login at this time. Can I still contact the Help Desk? Yes you can, you may do so by emailing us @ help@deviantart.com . :)

We hope you have found the above information helpful. :)

Previous guides can be located by clicking here

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Much :love:,
The Help Desk Team
$hexentanz , $ewm and $y2jenn

Devious Comments

:iconcatluvr2:
:love:

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[link] |:kitty::ninja: [link] |~AspieAuty | Have a suggestion for Wall to Wall Art? Note me!
:iconcatboyry:
:lmao: @ the bad reports.

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#help | +faq | Help Desk
:macos::windows::tux:
:iconpyritie:
Yayz.

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:groups: Are you a =beta tester? Join #devBUG now! :dummy:
:iconlazybutt:
Great updated info :D
:iconelectricjonny:
To add, in order to use Firefox without any extensions, you go to My Computer -> Programs -> Mozilla Firefox -> Firefox (safe mode) and you can choose to run without things, just be sure to not make them permanent ;)
:iconwilderwein77:
Useful info and amusing examples. :thumbsup::lol:
:iconlawrencededark:
OMG my page is just broke! :lmao:

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Resources & Stock Gallery Moderator
:iconfuriousennui:
I don't have a dog...
If I did, I'm sure he'd be buggier than a first release MS product. That's why I don't have a pet of any sort.

And when I, or friends, are drunk the text seems to go fuzzy on dA, and we find humour in things that ordinarily we don't find funny. Is it possible to fix this (and the hangovers) in version 6?
:iconcrillymedia:
i got 1

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Visit CrillyMedia.com - Enjoy Responsibly.
 

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