Weekly Help Desk Updates - Janurary 11th, 2008

Introduction

Welcome to the weekly Help Desk news. In these weekly updates we will attempt to bring you the most up to date information, as well as provide some helpful hints for super duper deviantART fun.

Hexe's Corner

The third edition to the Help Desk Policy guides has been launched as well as the next Hey Hexe, if you have not already checked them out you can so by clicking here and here.

Over the next two weeks we will be releasing two more guides, one will reference all points of contact for deviantART and another will cover basics that should be followed when contacting the Help Desk.

Ewm's Corner

Every so often when submitting news articles a duplicate article can occur. What should be done if this happens? Normally these articles are spotted by staff members and the duplicate is deleted within an hour or two of the article being posted. However sometimes the duplicate article can slide through the cracks and miss being deleted.

If this happens to you and your article is not deleted within 24 hours you can contact the Help Desk to make sure your duplicate article is deleted. If you do need to send in a ticket we ask that you please link us to both articles and clearly state which one you would like to be deleted. By doing this, it will make sure that the proper article is deleted (normally the one with the least amount of comments and favorites).

y2jenn's Corner

My update for this week ties in with the bit on "Moving Scraps back into Featured" I wrote in last week's update. You might notice your deviation count doesn't match up with how many deviations you physically have in your gallery. Never fear, deviant! Your deviations haven't magically disappeared. What you are most likely seeing is those who have been set to display under the "featured" portion of your gallery. Clicking on "browse" (just above the first line of deviations) will show you everything you have submitted, excluding scraps.

Again, if you want to move these deviations into "Featured", click the blue "edit" button, followed by clicking on the little blue arrow under the deviation, choose "put in featured". Now click "done".

Now your "missing deviations" are displayed in the featured portion of your gallery again! If you've noticed missing deviations and the situation isn't the one I've described here please write us gals at the Help Desk and we'll work to get your case resolved.

Weekly Tip

Did you ever wonder what to do when you do not approve of a Daily Deviation? If so, click here and wonder no more!

Top 10 Of The Week

FAQ #568: I tried to create an account, but it says i am banned. Why?
FAQ #81: How can I make links to other deviants, deviations, or websites?
FAQ #113: How can I close my deviantART account?
FAQ #831: Why can't just anyone submit film?
FAQ #88: How do I add images to my Journal?
FAQ #104: What HTML formatting can we use on deviantART? And what is the format for these codes?
FAQ #221: I was banned, is there anything I can do?
FAQ #106: What are the symbols in front of each deviants nickname?
FAQ #716: I was told to make sure I have Javascript enabled. How do I do this?
FAQ #634: Why was my deviation relocated or moved?

Recently Revised Or New Entries

New -

FAQ #873: What do I do when I disapprove of a Daily Deviation feature?

Revised -

FAQ #23: What are deviantART's policies on nudity?
FAQ #228: Can I transfer my subscription to another account or user?
FAQ #264: Is there a description of the Help Desk contact categories?
FAQ #607: I have heard the Help Desk Team often creates Help Guides. Where can I find these?
FAQ #664: My friends username has a dash before, after it or both and I cannot access their page. Why is this?

Important News Articles this Week

CEA Update for January 09, 2008
Artist Relations Newsletter - January 8, 2008

Help Desk Guides

How To Guides:

How to: Submit a Help Desk inquiry
How to: Submit a Bug Report
How to: Submit a Chat Inquiry
How to: Submit a General Help Inquiry
How to: Submit a Subscription Inquiry
How to: Submit a Ban Inquiry
How to: Submit a Policy Inquiry
How to: Submit a Harassment Report


Hey Hexe:

Hey Hexe! Installment #1
Hey Hexe! Installment #2
Hey Hexe! Installment #3
Hey Hexe! Installment #4
Hey Hexe! Installment #5
Hey Hexe! Installment #6
Hey Hexe! Installment #7