Weekly Help Desk Updates - February 15th, 2008

Introduction

Welcome to the weekly Help Desk Updates. In these weekly updates we will attempt to bring you the most up to date news concerning the Help Desk & FAQ, as well as provide some helpful hints for super duper deviantART fun.

Important Notice

Please note there will be no Weekly Help Desk Updates posted on Feburary 22nd and 29th, as I ($hexentanz) will be away from my home location. Updates will resume on March 7th.

Hexe's Corner

Today we released the Collections FAQ, if you have not already taken a gander at it you can do so by clicking here.

More new FAQ entries will pop up over the weekend so keep an eye out!

Ewm's Corner

Have you ever had a hard time trying to figure out how to explain in a Help Desk Ticket exactly what you are seeing? As they say a picture is worth a thousand words, so if you are having a hard time explaining an issue that is going on you might want to try taking a screenshot to help your inquiry.

So when should you use a screenshot in your Help Desk Ticket? The best time to use a screenshot is when you notice something is not right with the appearance of deviantART such as missing buttons, errors, alignment issues, image and text issues, or anything else that you can visually see that is causing a problem.

After you have taken a screenshot of the issue the best way to show the screenshot to the Help Desk is to submit it to your scraps and place a link to the scrap in your ticket. You can also email the screenshot to the administrator that is helping you. In order to do this stick their username in front of @deviantart.com so if I'm helping you that's ewm@deviantart.com.

Please keep in mind that if you are sending a scrap link that you link us to the deviation and not use thumb linking as this feature is not enabled in the Help Desk. If you email your screenshot be sure to include your case id# of your inquiry and your username in the subject line so we can help you further in your ticket once we have your screenshot. Last thing to keep in mind is please do not size or crop your screenshots down. If you send us a screenshot that is really tiny we won't be able to see what is going on or if you crop your screenshot down we might be missing something important that could potentially help to solve your issue.

By sending a screenshot of the issue you are experiencing it will help us know exactly what your issue is by physically seeing rather than having to ask numerous questions concerning your issue so we can figure out what is occurring. In turn, this will help speed up the time it will take to solve the situation you are experiencing.

y2jenn's Corner

Ahnoes! I think I might have broke dA. It's loading funny on my browser; all white and everything is displayed in a long list on my page. What happened, Jenn?!

Take a deep breath, little deviant. Usually this happens when your browser fails to load dA's CSS file. That would be our soothing green-gray colored background and eye-pleasing buttons. Sometimes the fix is as simple as a hard refresh. Do to this hold down Ctrl + F5. Your page will reload and all should be well! In the worst cases your browser will need to be uninstalled and reinstalled (just for Firefox).

If none of these tips fix the problem you may want to call your Internet Service Provider, as there can be a routing issue to one of our servers. And, as always, if you have been up and down our +faq and still can't find the answer please don't hesitate to write the Help Desk. We three awesome bug zapping frogettes will work to solve your case as quickly as possible.

Weekly Tip

I heard deviantART prohibits the submission of pornographic material. Is this true? Yes. To read more information on what deviantART considers these materials to be, please click here.

Top 10 Of The Week

FAQ #568: I tried to create an account, but it says i am banned. Why?
FAQ #81: How can I make links to other deviants, deviations, or websites?
FAQ #113: How can I close my deviantART account?
FAQ #244: If I remove a favourite or collection, is the deviant notified of its removal?
FAQ #831: Why can't just anyone submit film?
FAQ #88: How do I add images to my Journal?
FAQ #104: What HTML formatting can we use on deviantART? And what is the format for these codes?
FAQ #18: Who selects the Daily Deviation and how is it chosen?
FAQ #106: What are the symbols in front of each deviants nickname?
FAQ #168: How do I add a deviantID to my devious information? What is the recommended size of a deviantID?

Recently Revised Or New Entries

New -

FAQ #3: Is there a minimum size requirement for deviations being submitted to the Photography galleries?
FAQ #6: What is the Collections Feature and how do I use it?

Revised -

FAQ #18: Who selects the Daily Deviation and how is it chosen?
FAQ #244: If I remove a favourite or collection, is the deviant notified of its removal?
FAQ #707: How can I display my Favourites randomly on my user page?
FAQ #787: Can I change the order of my Favourites or select what shows up in the Favourites section?

Important News Articles this Week

CEA Update for 14 February 2008

Help Desk Guides

How To Guides:

How to: Submit a Help Desk inquiry
How to: Submit a Bug Report
How to: Submit a Chat Inquiry
How to: Submit a General Help Inquiry
How to: Submit a Subscription Inquiry
How to: Submit a Ban Inquiry
How to: Submit a Policy Inquiry
How to: Submit a Harassment Report


Hey Hexe:

Hey Hexe! Installment #1
Hey Hexe! Installment #2
Hey Hexe! Installment #3
Hey Hexe! Installment #4
Hey Hexe! Installment #5
Hey Hexe! Installment #6
Hey Hexe! Installment #7







( If you have concerns over a bug you are experiencing, please direct your attention to the Status Forum, if you do not see your bug listed there, please direct questions to the Help Desk and do not post them in response to this article as they may not be seen right away. Thank you!)