Welcome to the weekly Help Desk Updates. In these weekly updates we will attempt to bring you the most up to date news concerning the Help Desk & FAQ, as well as provide some helpful hints for super duper deviantART fun.
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Shop
Diversions
Notices
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284
Free V6 Help
^Ikue
reports, July 11
reports, July 11Okay so if you haven't noticed V6 was launched late last night/early morning (depending on your time zone) to mixed reviews.
We as admins have had a little more time with it than the rest of the masses and as such I thought I would volunteer my knowledge with whomever is interested. Rather than complain that everything is different perhaps I can help show you how much more user friendly and easier the site is to navigate.
So... if you have a question concerning V6 please ask it. If you know of someone who is having troubles, please link them here. I will be updating this journal with your questions and hopefully answers to said questions.
We as admins have had a little more time with it than the rest of the masses and as such I thought I would volunteer my knowledge with whomever is interested. Rather than complain that everything is different perhaps I can help show you how much more user friendly and easier the site is to navigate.
So... if you have a question concerning V6 please ask it. If you know of someone who is having troubles, please link them here. I will be updating this journal with your questions and hopefully answers to said questions.
56
Weekly Help Desk Updates - June 20th, 2008
$hexentanz
reports, June 20
reports, June 20Welcome to the weekly Help Desk Updates. In these weekly updates we will attempt to bring you the most up to date news concerning the Help Desk & FAQ, as well as provide some helpful hints for super duper deviantART fun.
46
Weekly Help Desk Updates - June 12th, 2008
$hexentanz reports, June 12
reports, June 12Welcome to the weekly Help Desk Updates. In these weekly updates we will attempt to bring you the most up to date news concerning the Help Desk & FAQ, as well as provide some helpful hints for super duper deviantART fun.
57
Weekly Help Desk Updates - June 7th, 2008
$hexentanz reports, June 7
reports, June 7Welcome to the weekly Help Desk Updates. In these weekly updates we will attempt to bring you the most up to date news concerning the Help Desk & FAQ, as well as provide some helpful hints for super duper deviantART fun.
54
Weekly Help Desk Updates - May 8th, 2008
$hexentanz reports, May 8
reports, May 8Welcome to the weekly Help Desk Updates. In these weekly updates we will attempt to bring you the most up to date news concerning the Help Desk & FAQ, as well as provide some helpful hints for super duper deviantART fun.
47
Weekly Help Desk Updates - April 10th, 2008
$hexentanz reports, April 10
reports, April 10Welcome to the weekly Help Desk Updates. In these weekly updates we will attempt to bring you the most up to date news concerning the Help Desk & FAQ, as well as provide some helpful hints for super duper deviantART fun.
44
Weekly Help Desk Updates - April 7th, 2008
$hexentanz reports, April 7
reports, April 7Welcome to the weekly Help Desk Updates. In these weekly updates we will attempt to bring you the most up to date news concerning the Help Desk & FAQ, as well as provide some helpful hints for super duper deviantART fun.
43
Weekly Help Desk Updates - Mar 30th, 2008
$hexentanz reports, March 30
reports, March 30Welcome to the weekly Help Desk Updates. In these weekly updates we will attempt to bring you the most up to date news concerning the Help Desk & FAQ, as well as provide some helpful hints for super duper deviantART fun.
73
Weekly Help Desk Updates - Mar 22nd, 2008
$hexentanz reports, March 22
reports, March 22Welcome to the weekly Help Desk Updates. In these weekly updates we will attempt to bring you the most up to date news concerning the Help Desk & FAQ, as well as provide some helpful hints for super duper deviantART fun.
Who loved it?
=MonTemplar =pilas14 ~HitsoriYumi ^DVeditor *AoAClub ^oilsoaked $FallenRox ^limnides `TerrorCookie ^Jules1983 ^Myana `rhapsouldize ^Ikue $Moonbeam13 `love4art *noticias =IBinsanity =BiKaZe ^Hanratty-Stock `Tyrin-Claw *opiumtraum ^Ghouldaddy =silber-englein ^jbensch =cybergranny =djberry =charlenequek ~sonic71 =TheBigBadFish `feetpeet ^cosmosue ^Helewidis `edwheeler =davecheesefish $ewm ^LawrenceDeDark ~Dagorath *bewarecalamity $Stykera @leaf-lover `Oukan `electricjonny $Tachy-on @shuttermonkey @ananasjihad ^hellfirediva $spinegrinder =RAINBIRD $y2jenn `Elandria ^WilderWein77 ^JunkbyJen ^znow-white `GH-MoNGo =deviantARTcommunity $hexentanz ^bleedsoprettyHelp & FAQ
57love it
Weekly Help Desk Updates - June 7th, 2008
$hexentanz reports, June 7
reports, June 7Weekly Help Desk Updates - June 7th, 2008
Introduction
Welcome to the weekly Help Desk Updates. In these weekly updates we will attempt to bring you the most up to date news concerning the Help Desk & FAQ, as well as provide some helpful hints for super duper deviantART fun.
Hexe's Corner
After another hiatus we're back, I truly do apologize for these but they have been needed to work on a few other things.
--
As most users know by now version 6 is being beta tested like crazy and will soon come to a monitor near you. With this in mind I should note that some things in the FAQ will be out of whack as we go through and cleanup all entries needing removal or editing. This craziness should only last another week, but could roll in to two and we do apologize for this should it cause you any inconvenience.
Once v6 has launched (AKA - Our craziness in preparing for the launch day ends) the Help Desk Team will be rolling out some fresh new guides for you. These guides will focus on the types of things that could cause you delays help wise, plus feature helpful hints on how to avoid them.
--
In closing I would like to remind users again that if you are experiencing a bug to please not post your report in response to this article, please instead visit the Status Forum and see if the issue is listed, if you do not see the bug listed there then please feel free to drop us a line at the Help Desk. Thank you!
Ewm's Corner
Have you ever wondered how to set up your deviantID the image that can be found on your userpage between your journal and your devious information? It's actually really simple and only takes two steps to put it up.
The first thing you need to do is submit your deviantID as a deviation into the proper category which is deviantART related > deviantID. If your deviantID is not in the proper category it will not work. Please keep in mind that your deviantID should be a JPG, PNG, or GIF and flash animations are not permitted. In addition, in order to prevent your ID from being cut off at the side of the page keep your image no wider than 400 pixels.
"Well I submitted my deviantID now what, does it just show up in the deviantID location magically?" Nope not yet, there is still one more step to go! In order to have your deviation show up in the deviantID area of your userpage you will need to visit the Public > Userpage Display section of your Edit Settings & Profile page and then select the desired deviantID from the drop down list located in the 'User Page Elements section'. Once done click on 'OK' to save your changes.
y2jenn's Corner
This week I'd like to talk about what the Gallery Management tool is used for. In the Gallery Management page you can store and unstore, activate and deactivate availability in devMOBILE and set critique preferences for multiple deviations at once. This tool is located in your message center, under the "messages" tab. The "Manage my Gallery" link is located in the right hand side column. Clicking this link will take you to the management page.
The storage tool can be used to choose which deviations will be displayed publicly in your gallery without having to delete and/or re-upload. To store a deviation click the check box next to the deviation and then click the "Store" button. Doing this will remove the deviation from public view and make it accessible to just you. To unstore a deviation click the "Storage" link just to the left of the list of deviations. Once there, click the check box next to the chosen deviation and click the "unstore" button. This will make the deviation public once more.
The deviantMOBILE service is for sharing your deviations on mobile devices and blogs. You can make your deviations available or unavailable in this service by clicking on the check box next to the chosen deviation(s) and choosing "enable deviantMOBILE" or "disable deviantMOBILE" from the list of options in the "more actions" drop down menu at the top of the screen.
The different critique preferences include "Encourage advance critique", "allow comments" (default setting), "Discourage advance critique" and "disable comments". Check mark which deviations you want to set the preferences for and choose which critique level you want from the "more actions" drop down menu.
The changes you make in this screen can always be reset or changed again. If you have any questions about the Gallery Management tool that aren't covered in the FAQ don't hesitate to ask away in the Help Desk.
Stykera's Corner
Hello there, deviants. The deviantART forums are a fun place to hang out, meet new friends, and engage in lively conversation. A team of forum moderators (members of the MN@ team, indicated by the @ user symbol) do an excellent job of keeping the forums a pleasant place for everyone, and this week I'd like to show you how best to help them in their duties by reviewing the best ways to report a suspect forum thread or request a lock for one of your own.
Without a doubt the easiest way to do this is to visit the #MNAdmin channel on the dAmn chat network. This is where all the forum moderators hang out: there is nearly always someone there, and you will have your request handled quickly and efficiently. Please be prepared to supply a link to the forum thread in question, and to give a reason why you think the thread should be closed (if it is not your own thread).
A less efficient way would be to send a note to a forum moderator about your request or concerns. Response times may vary depending on whether the moderator is online or not, whether they have taken a long weekend, and so on.
Finally, you may contact the Help Desk with your inquiry. As with noting a forum moderator, it may take a while to get to your request depending on the current caseload, whether you submitted your inquiry over the weekend, etc. Indeed, this is often the least satisfying method of getting your forum thread closed simply based on the time it may take to fulfill your request.
Whichever method you choose, rest assured that your concerns will be addressed swiftly and with pleasure by whomever it is that ends up helping you. DeviantART is founded on community, and the forums are a very important part of this.
Weekly Tip
The FAQ is acting all weird. What's the deal?
Top 10 Of The Week
FAQ #113: Can I delete my deviantART account?
FAQ #81: How can I make links to other deviants, deviations, or websites?
FAQ #831: Why can't just anyone submit film?
FAQ #568: I tried to create an account, but it says i am banned. Why?
FAQ #88: How do I add images to my Journal?
FAQ #716: I was told to make sure I have Javascript enabled. How do I do this?
FAQ #104: What HTML formatting can we use on deviantART? And what is the format for these codes?
FAQ #168: How do I add a deviantID to my devious information? What is the recommended size of a deviantID?
FAQ #106: What are the symbols in front of each deviants nickname?
FAQ #242: What are scraps and where can I find my or another users scraps?
Recently Revised Or New Entries
New -
FAQ #27: How do I locate my order history?
FAQ #32: Fair Use and Your Submission
Revised -
FAQ #96: Can I block people from my user page?
FAQ #147: How do I upload or remove an avatar?
FAQ #167: How do I upload or remove a website button?
FAQ #168: How do I add a deviantID to my devious information? What is the recommended size of a deviantID?
FAQ #662: How do I create an Avatar, to display on my User Page and next to my Comments?
Important News Articles this Week
Privacy Policy Update
CEA Update 040608: Protection & Safety Tips
Important Prints Account Update
Help Desk Guides
How To Guides:
How to: Submit a Help Desk inquiry
How to: Submit a Bug Report
How to: Submit a Chat Inquiry
How to: Submit a General Help Inquiry
How to: Submit a Subscription Inquiry
How to: Submit a Ban Inquiry
How to: Submit a Policy Inquiry
How to: Submit a Harassment Report
Hey Hexe:
Hey Hexe! Installment #1
Hey Hexe! Installment #2
Hey Hexe! Installment #3
Hey Hexe! Installment #4
Hey Hexe! Installment #5
Hey Hexe! Installment #6
Hey Hexe! Installment #7
( If you have concerns over a bug you are experiencing, please direct your attention to the Status Forum, if you do not see your bug listed there, please direct questions to the Help Desk and do not post them in response to this article as they may not be seen right away. Thank you!)
Introduction 
Welcome to the weekly Help Desk Updates. In these weekly updates we will attempt to bring you the most up to date news concerning the Help Desk & FAQ, as well as provide some helpful hints for super duper deviantART fun.
Hexe's Corner 
After another hiatus we're back, I truly do apologize for these but they have been needed to work on a few other things.
--
As most users know by now version 6 is being beta tested like crazy and will soon come to a monitor near you. With this in mind I should note that some things in the FAQ will be out of whack as we go through and cleanup all entries needing removal or editing. This craziness should only last another week, but could roll in to two and we do apologize for this should it cause you any inconvenience.
Once v6 has launched (AKA - Our craziness in preparing for the launch day ends) the Help Desk Team will be rolling out some fresh new guides for you. These guides will focus on the types of things that could cause you delays help wise, plus feature helpful hints on how to avoid them.
--
In closing I would like to remind users again that if you are experiencing a bug to please not post your report in response to this article, please instead visit the Status Forum and see if the issue is listed, if you do not see the bug listed there then please feel free to drop us a line at the Help Desk. Thank you!
Ewm's Corner 
Have you ever wondered how to set up your deviantID the image that can be found on your userpage between your journal and your devious information? It's actually really simple and only takes two steps to put it up.
The first thing you need to do is submit your deviantID as a deviation into the proper category which is deviantART related > deviantID. If your deviantID is not in the proper category it will not work. Please keep in mind that your deviantID should be a JPG, PNG, or GIF and flash animations are not permitted. In addition, in order to prevent your ID from being cut off at the side of the page keep your image no wider than 400 pixels.
"Well I submitted my deviantID now what, does it just show up in the deviantID location magically?" Nope not yet, there is still one more step to go! In order to have your deviation show up in the deviantID area of your userpage you will need to visit the Public > Userpage Display section of your Edit Settings & Profile page and then select the desired deviantID from the drop down list located in the 'User Page Elements section'. Once done click on 'OK' to save your changes.
y2jenn's Corner 
This week I'd like to talk about what the Gallery Management tool is used for. In the Gallery Management page you can store and unstore, activate and deactivate availability in devMOBILE and set critique preferences for multiple deviations at once. This tool is located in your message center, under the "messages" tab. The "Manage my Gallery" link is located in the right hand side column. Clicking this link will take you to the management page.
The storage tool can be used to choose which deviations will be displayed publicly in your gallery without having to delete and/or re-upload. To store a deviation click the check box next to the deviation and then click the "Store" button. Doing this will remove the deviation from public view and make it accessible to just you. To unstore a deviation click the "Storage" link just to the left of the list of deviations. Once there, click the check box next to the chosen deviation and click the "unstore" button. This will make the deviation public once more.
The deviantMOBILE service is for sharing your deviations on mobile devices and blogs. You can make your deviations available or unavailable in this service by clicking on the check box next to the chosen deviation(s) and choosing "enable deviantMOBILE" or "disable deviantMOBILE" from the list of options in the "more actions" drop down menu at the top of the screen.
The different critique preferences include "Encourage advance critique", "allow comments" (default setting), "Discourage advance critique" and "disable comments". Check mark which deviations you want to set the preferences for and choose which critique level you want from the "more actions" drop down menu.
The changes you make in this screen can always be reset or changed again. If you have any questions about the Gallery Management tool that aren't covered in the FAQ don't hesitate to ask away in the Help Desk.
Stykera's Corner 
Hello there, deviants. The deviantART forums are a fun place to hang out, meet new friends, and engage in lively conversation. A team of forum moderators (members of the MN@ team, indicated by the @ user symbol) do an excellent job of keeping the forums a pleasant place for everyone, and this week I'd like to show you how best to help them in their duties by reviewing the best ways to report a suspect forum thread or request a lock for one of your own.
Without a doubt the easiest way to do this is to visit the #MNAdmin channel on the dAmn chat network. This is where all the forum moderators hang out: there is nearly always someone there, and you will have your request handled quickly and efficiently. Please be prepared to supply a link to the forum thread in question, and to give a reason why you think the thread should be closed (if it is not your own thread).
A less efficient way would be to send a note to a forum moderator about your request or concerns. Response times may vary depending on whether the moderator is online or not, whether they have taken a long weekend, and so on.
Finally, you may contact the Help Desk with your inquiry. As with noting a forum moderator, it may take a while to get to your request depending on the current caseload, whether you submitted your inquiry over the weekend, etc. Indeed, this is often the least satisfying method of getting your forum thread closed simply based on the time it may take to fulfill your request.
Whichever method you choose, rest assured that your concerns will be addressed swiftly and with pleasure by whomever it is that ends up helping you. DeviantART is founded on community, and the forums are a very important part of this.
Weekly Tip 
The FAQ is acting all weird. What's the deal?
Top 10 Of The Week 
FAQ #113: Can I delete my deviantART account?
FAQ #81: How can I make links to other deviants, deviations, or websites?
FAQ #831: Why can't just anyone submit film?
FAQ #568: I tried to create an account, but it says i am banned. Why?
FAQ #88: How do I add images to my Journal?
FAQ #716: I was told to make sure I have Javascript enabled. How do I do this?
FAQ #104: What HTML formatting can we use on deviantART? And what is the format for these codes?
FAQ #168: How do I add a deviantID to my devious information? What is the recommended size of a deviantID?
FAQ #106: What are the symbols in front of each deviants nickname?
FAQ #242: What are scraps and where can I find my or another users scraps?
Recently Revised Or New Entries 
New -
FAQ #27: How do I locate my order history?
FAQ #32: Fair Use and Your Submission
Revised -
FAQ #96: Can I block people from my user page?
FAQ #147: How do I upload or remove an avatar?
FAQ #167: How do I upload or remove a website button?
FAQ #168: How do I add a deviantID to my devious information? What is the recommended size of a deviantID?
FAQ #662: How do I create an Avatar, to display on my User Page and next to my Comments?
Important News Articles this Week 
Privacy Policy Update
CEA Update 040608: Protection & Safety Tips
Important Prints Account Update
Help Desk Guides 
How To Guides:
How to: Submit a Help Desk inquiry
How to: Submit a Bug Report
How to: Submit a Chat Inquiry
How to: Submit a General Help Inquiry
How to: Submit a Subscription Inquiry
How to: Submit a Ban Inquiry
How to: Submit a Policy Inquiry
How to: Submit a Harassment Report
Hey Hexe:
Hey Hexe! Installment #1
Hey Hexe! Installment #2
Hey Hexe! Installment #3
Hey Hexe! Installment #4
Hey Hexe! Installment #5
Hey Hexe! Installment #6
Hey Hexe! Installment #7
( If you have concerns over a bug you are experiencing, please direct your attention to the Status Forum, if you do not see your bug listed there, please direct questions to the Help Desk and do not post them in response to this article as they may not be seen right away. Thank you!)
Community News80 The "Banned Books" Contest: Fight Censorship!`GeneratingHype
 reports, 14h 5m agoSpeak out against Banned Books! Fight censorship! Participate in this contest! ALA's Banned Books Week: 27 September - 4 October 2008 61 Stock Newsletter - August Feature and info^Hanratty-Stock
 reports, 1d 1h agoA look back into the fabulous stock submitted in August and other eye pleasing extras. 60 Red Dreams (+200 Portraits and red hair)=TheNightSheDied
 reports, 16h 45m agoThe most gorgeous portraits of red haired girls. 57 Birds & Parrots of Digital, Theme Article #7^cosmosue
 reports, 1d 18h agoSeries of articles featuring works from Digital Art > Panintings, Drawings, Misc., & Mixed Media based on a "theme." The 7th article in the series features works with a "Bird" theme. |
PollSymbols next to deviant names... |
deviantART Loves You
Deviously serving the art and skin community for 2,951 days.
Only 336 days until our ninth birthday!
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Deviousness
With a gallery that takes you on a journey into another world, `spyroteknik has firmly secured a place as one of the top artists within our community. Always willing to participate in events as well as providing critique and guidance to members in such a humble yet inspiring manner is a quality which deserves recognition. So it's with great pleasure that we award this month's Deviousness to Martin Bland. Read More
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Devious Comments
--
Resources Gallery Director
Never be afraid to try something new. Remember that a lone amateur built the Ark.
And a large group of professionals built the Titanic.
--
Ollie
Prints Quality Control Supervisor
deviantART, Inc.
Shop | Help | News
--
Gallery Director: Photomanipulation
aka Mistress Machina - Torture Device Engineer
Dark-Arts-Asylum: Home to the artistically insane.
--
Message Network Administrator
Need #help or the Help Desk at all?
--
Chris Price
Help Desk/adCast Representative
Prints Customer Service
Community Development
deviantART, Inc.
--
FAQ #565: You prohibit the submission of 'pornographic material'; what do you consider this to be?
Only fools are enslaved by time and space.
Let's put our 3D glasses on, hop in the TARDIS, and go to a magical island with time traveling bunnies on it; shall we?
I sent a note to the help desk...
--
~Robert
“Art is the elimination of the unnecessary.”~Pablo Picasso~
--
We can easily forgive a child who is afraid of the dark; the real tragedy of life is when men are afraid of the light.
=Disney-Stock
`wdwparksgal
=disney-parkhoppers
*DisneyDreamers
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