Weekly Help Desk Updates - June 12th, 2008

Introduction

Welcome to the weekly Help Desk Updates. In these weekly updates we will attempt to bring you the most up to date news concerning the Help Desk & FAQ, as well as provide some helpful hints for super duper deviantART fun.

Hexe's Corner

Sleek Updates and more!

Recap -

As most users know by now version 6 is being beta tested like crazy and will soon come to a monitor near you. With this in mind I should note that some things in the FAQ will be out of whack as we go through and cleanup all entries needing removal or editing. This craziness should only last another week, but could roll in to two and we do apologize for this should it cause you any inconvenience.

Ewm's Corner

With the new method of uploading an avatar in place I would like to remind everyone that when submitting a new avatar there may be up to a 24 hour delay in the appearance of your new avatar. We also advise that you do not reload the profile page numerous times in the process of making your new avatar appear as this could cause the old avatar to be stuck in your cache. When this occurs you will still see the old avatar even if it has been updated. If this occurs you simply need to clear your cache. Please note, the same also applies when you reset your avatar.

y2jenn's Corner

You might remember that our Edit Settings and Edit Profile pages used to be separate, requiring you to click on one or the other to reach the options within. But now, both the Settings and Profile edit pages are nicely packaged into one, easy-to-use page. The locations to our new Edit Settings and Profile page links are located in the same places they were before; the button list to the right of the stats on userpages, in the drop down menu next to our usernames in the information bar, and under the "My Account" menu on the right hand side of our message centers. Once there, you'll be presented with the ability to edit your Public, Personal and Subscriber settings all on one page. To choose a specific setting to edit click on any of the options on the left hand side of your screen. Make any edits you wish and click "OK" at the very bottom of the page once finished. If you have any questions about our new Edit Settings and Profile page that aren't covered in the FAQ don't hesitate to contact us.

Stykera's Corner

Hello there, deviants. With the introduction of the new Settings & Profile page there has been a good deal of confusion over the avatar submission process. $ewm has already talked about the delay that occurs in displaying a newly submitted avatar, and I'd like to discuss the new "reset your avatar" link.

The "reset your avatar" feature will set your avatar back to the default deviantART graphic. It is very important that you do not click this unless you want to purge your existing avatar and go back to the default that is given to all new members of the site.

Also, while you are waiting for your newly submitted avatar to display, you should not keep resubmitting the avatar or keep clicking the "reset your avatar" link as both of these actions will only extend the time you will have to wait to see your new avatar to display.

In short, the "reset your avatar" feature is only for getting the default dA avatar to show on your account, and should not be used when you are trying to submit a new custom avatar.

Weekly Tip

Did you ever wonder if it was possible to look up your order history? Well it is! For more information, please click here.

Top 10 Of The Week

FAQ #113: Can I delete my deviantART account?
FAQ #81: How can I make links to other deviants, deviations, or websites?
FAQ #831: Why can't just anyone submit film?
FAQ #88: How do I add images to my Journal?
FAQ #104: What HTML formatting can we use on deviantART? And what is the format for these codes?
FAQ #716: I was told to make sure I have Javascript enabled. How do I do this?
FAQ #568: I tried to create an account, but it says i am banned. Why?
FAQ #168: How do I add a deviantID to the devious information section of my userpage? Can I remove my deviantID later?
FAQ #106: What are the symbols in front of each deviants nickname?
FAQ #242: What are scraps and where can I find my or another users scraps?

Recently Revised Or New Entries

New -

FAQ #4: Which options can I control under my Edit Settings & Profile page?
FAQ #13: What is the 'More Menu' and how do I use it?


Revised -

FAQ #57: What is the Featured Deviation and how do I display one on my user page?
FAQ #95: How do I add or remove a webcam image?
FAQ #96: Can I block people from my user page?
FAQ #102: How do I add my desktop screenshot to my page?
FAQ #147: How do I upload or remove an avatar?
FAQ #167: How do I upload or remove a website button?
FAQ #168: How do I add a deviantID to the devious information section of my userpage? Can I remove my deviantID later?
FAQ #225: What is the My Friends feature and how do I use it?
FAQ #233: What is the Recent Visitors feature and how do I use it?
FAQ #283: Can I search for deviants in a specific town, state or country?
FAQ #333: What does it mean when a user's page says "is currently idle" or "last visited"?
FAQ #541: If I'm a beta tester, may I choose to opt-out of the program later?
FAQ #560: How do I add a Literature Author tag to appear with my literature deviations? How can I remove this tag later?
FAQ #662: How do I create an Avatar, to display on my User Page and next to my Comments?

Help Desk Guides

How To Guides:

How to: Submit a Help Desk inquiry
How to: Submit a Bug Report
How to: Submit a Chat Inquiry
How to: Submit a General Help Inquiry
How to: Submit a Subscription Inquiry
How to: Submit a Ban Inquiry
How to: Submit a Policy Inquiry
How to: Submit a Harassment Report


Hey Hexe:

Hey Hexe! Installment #1
Hey Hexe! Installment #2
Hey Hexe! Installment #3
Hey Hexe! Installment #4
Hey Hexe! Installment #5
Hey Hexe! Installment #6
Hey Hexe! Installment #7







( If you have concerns over a bug you are experiencing, please direct your attention to the Status Forum, if you do not see your bug listed there, please direct questions to the Help Desk and do not post them in response to this article as they may not be seen right away. Thank you!)