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More Help & FAQ News

Weekly Help Desk Updates - July 18th, 2008

$hexentanz:iconhexentanz: reports, July 18
Welcome to the weekly Help Desk Updates. In these weekly updates we will attempt to bring you the most up to date news concerning the Help Desk & FAQ, as well as provide some helpful hints for super duper deviantART fun.

Free V6 Help

^Ikue:iconIkue: reports, July 11
Okay so if you haven't noticed V6 was launched late last night/early morning (depending on your time zone) to mixed reviews.

We as admins have had a little more time with it than the rest of the masses and as such I thought I would volunteer my knowledge with whomever is interested. Rather than complain that everything is different perhaps I can help show you how much more user friendly and easier the site is to navigate.

So... if you have a question concerning V6 please ask it. If you know of someone who is having troubles, please link them here. I will be updating this journal with your questions and hopefully answers to said questions.

Weekly Help Desk Updates - June 20th, 2008

$hexentanz:iconhexentanz: reports, June 20
Welcome to the weekly Help Desk Updates. In these weekly updates we will attempt to bring you the most up to date news concerning the Help Desk & FAQ, as well as provide some helpful hints for super duper deviantART fun.

Weekly Help Desk Updates - June 12th, 2008

$hexentanz:iconhexentanz: reports, June 12
Welcome to the weekly Help Desk Updates. In these weekly updates we will attempt to bring you the most up to date news concerning the Help Desk & FAQ, as well as provide some helpful hints for super duper deviantART fun.

Weekly Help Desk Updates - June 7th, 2008

$hexentanz:iconhexentanz: reports, June 7
Welcome to the weekly Help Desk Updates. In these weekly updates we will attempt to bring you the most up to date news concerning the Help Desk & FAQ, as well as provide some helpful hints for super duper deviantART fun.

Weekly Help Desk Updates - May 8th, 2008

$hexentanz:iconhexentanz: reports, May 8
Welcome to the weekly Help Desk Updates. In these weekly updates we will attempt to bring you the most up to date news concerning the Help Desk & FAQ, as well as provide some helpful hints for super duper deviantART fun.

Weekly Help Desk Updates - April 10th, 2008

$hexentanz:iconhexentanz: reports, April 10
Welcome to the weekly Help Desk Updates. In these weekly updates we will attempt to bring you the most up to date news concerning the Help Desk & FAQ, as well as provide some helpful hints for super duper deviantART fun.

Weekly Help Desk Updates - April 7th, 2008

$hexentanz:iconhexentanz: reports, April 7
Welcome to the weekly Help Desk Updates. In these weekly updates we will attempt to bring you the most up to date news concerning the Help Desk & FAQ, as well as provide some helpful hints for super duper deviantART fun.

Weekly Help Desk Updates - Mar 30th, 2008

$hexentanz:iconhexentanz: reports, March 30
Welcome to the weekly Help Desk Updates. In these weekly updates we will attempt to bring you the most up to date news concerning the Help Desk & FAQ, as well as provide some helpful hints for super duper deviantART fun.

Weekly Help Desk Updates - Mar 22nd, 2008

$hexentanz:iconhexentanz: reports, March 22
Welcome to the weekly Help Desk Updates. In these weekly updates we will attempt to bring you the most up to date news concerning the Help Desk & FAQ, as well as provide some helpful hints for super duper deviantART fun.

Help & FAQ


Weekly Help Desk Updates - June 20th, 2008

$hexentanz:iconhexentanz: reports, June 20
Weekly Help Desk Updates - June 20th, 2008





Introduction :handshake:



Welcome to the weekly Help Desk Updates. In these weekly updates we will attempt to bring you the most up to date news concerning the Help Desk & FAQ, as well as provide some helpful hints for super duper deviantART fun.





V6 FAQ Sticky :postit:



As most users know by now version 6 is being beta tested like crazy and will soon come to a monitor near you. With this in mind I should note that some things in the FAQ will be out of whack as we go through and cleanup all entries needing removal or editing. We do apologize for this, should it cause you any inconvenience.




Hexe's Corner :hexentanz:



Weekly updates will be on hold for a bit, but will resume July 17th, 2008. I personally apologize for this, but it is hard for me to post these while visiting NY.

Regarding the new Firefox release, if you are like me and do not like the new supersized address bar then give this addon a whirl.

If you're beta testing v6 you will notice that in the Edit Settings & Profile page there is now a warning of possible Avatar, Lit. Tag and Website Button delay when uploading a new or resetting an image file.





Ewm's Corner :frog:



With the nearing of deviantART v6 and Firefox's recent update to version 3 I would like to take the time to discuss User-based scripts and CSS for journals.

Recently with the update of the Edit Journal page, it revealed an issue with certain CSS styled journals. This issue itself ended up being a user end issue that was easily corrected by making sure all of the HTML and CSS coding was done properly. With this in mind, as deviantART makes updates to its own code you may also need to make changes to your own coding in order to make sure everything works and looks like you want it to.

Updates to the deviantART code and browser updates can also cause your user-based scripts to not work exactly how they did previously. Since these user-based scripts are not officially created by deviantART we cannot provide support on how to fix the codes. However, you can contact the person who originally coded your scripts and they can work on fixing it so it is compatible with the latest coding of deviantART and the latest version of your browser.

For additional help you can also try the Programming Forum.





y2jenn's Corner



Hello deviants! This week I'd like to send out a quick reminder of how important it is for you to contact us through the Help Desk and not through notes or comments on administrators' personal accounts. A Help Desk ticket is an official log of your inquiry, containing all the little important details and information we need to solve your case quickly and efficiently. This includes information such as your browser and opterating system; details we need to know from time to time for certain cases. Notes and comments don't have the inquiry filing services the Help Desk does. Notes (and comments on accounts more prone to large amounts of userpage activity) can get lost in the wild recesses of our message centers, buried under the oodles of messages that come into our accounts everyday. Aside from the important information Help Desk tickets collect, filing a Help Desk ticket is the more appropriate thing to do, as it's easier for us to track a ticket than it is to track a note or comment.... It is rumored, however, that $lolly enjoys notes that remind him to bake fresh cookies for every deviant who shouts his name from the rooftops. ;)





Stykera's Corner :gadget:



Hello there, deviants. :wave:

During your time here, you will no doubt make new friends and attract the interest of those who take an interest in your artwork. When someone devwatches you, or "adds you as a friend" as they say elsewhere on the Internets, you receive a notification in your message centre, which most people will delete after reading.

However, you may quickly lose track of who is devwatching you, and quite understandably so. Is there a way, you ask, to find out who is watching me?

Why, yes, there is! Behold the "Recent Watchers" box in the left-hand column of your main user page. Here you will see the names of the twenty most recent users to have devwatched your account. Furthermore, if you have more than twenty watchers you click the "Complete List" link at the bottom of this box for a pop-up window containing a list of everyone who is watching you, in reverse order, along with the date they started watching. Handy!

Note that if nobody is watching your account, the Recent Watchers box will not show on your page. Never fear! Become active in the community and soon it will appear!





Weekly Tip :idea:



The makers of Firefox have recently released Firefox 3.0! Download it here, to continue experiencing the zen of keeping your browser up to date!





Top 10 Of The Week :judge:



FAQ #113: Can I delete my deviantART account?
FAQ #81: How can I make links to other deviants, deviations, or websites?
FAQ #831: Why can't just anyone submit film?
FAQ #88: How do I add images to my Journal?
FAQ #716: I was told to make sure I have Javascript enabled. How do I do this?
FAQ #104: What HTML formatting can we use on deviantART? And what is the format for these codes?
FAQ #568: I tried to create an account, but it says i am banned. Why?
FAQ #106: What are the symbols in front of each deviants nickname?
FAQ #105: I just uploaded or reset an Avatar, Lit Tag, or Website Button and deviantART keeps displaying the old one. Why?
FAQ #168: How do I add a deviantID to the devious information section of my userpage? Can I remove my deviantID later?





Recently Revised Or New Entries :strong:



Revised -

FAQ #105: I just uploaded or reset an Avatar, Lit Tag, or Website Button and deviantART keeps displaying the old one. Why?





Help Desk Guides :typerhappy:



How To Guides:

How to: Submit a Help Desk inquiry
How to: Submit a Bug Report
How to: Submit a Chat Inquiry
How to: Submit a General Help Inquiry
How to: Submit a Subscription Inquiry
How to: Submit a Ban Inquiry
How to: Submit a Policy Inquiry
How to: Submit a Harassment Report


Hey Hexe:

Hey Hexe! Installment #1
Hey Hexe! Installment #2
Hey Hexe! Installment #3
Hey Hexe! Installment #4
Hey Hexe! Installment #5
Hey Hexe! Installment #6
Hey Hexe! Installment #7







( If you have concerns over a bug you are experiencing, please direct your attention to the Status Forum, if you do not see your bug listed there, please direct questions to the Help Desk and do not post them in response to this article as they may not be seen right away. Thank you!)

Devious Comments

love 0 0 joy 0 0 wow 0 0 mad 0 0 sad 3 3 fear 0 0 neutral 0 0

*lateralsnowflake:iconlateralsnowflake: Jun 20, 2008, 5:19:00 AM
Firefox 3, if I may be so bold, is made of awesomesauce, with the exception of one niggly little bit.

If you can get past it (and it will quickly become obvious the more you use it), you'll end up with one hell of a web browser.

It's also important to note that Opera recently updated, too.

--
Rawr!
$ewm:iconewm: Jun 20, 2008, 5:47:57 AM
:highfive: great article this week :D

--
Evanita W. Montalvo
Senior Help Desk Representative
Community Development
deviantART, Inc.

Helping devious deviants in the Help Desk :typerhappy:
=Talei:iconTalei: Jun 20, 2008, 5:50:53 AM
For the journal stuff, mine was coded perfectly but instead I had to add 4 end div tags when there wasn't even anything there to close off. But it works now so I can bear with it, as long as I don't forget and go, wtf? Whats with these? XD *Wipes brow* I'm relieved I didn't have to make a new journal. Cheers for the updates :#1:

Have a great trip to NY!

--
Did I mention how much I like random page love and hugs? :glomp:
Visit my stock acct! *Talei-stock
UK - Telford devMEET! - [link] msg me if you have Q's!
$y2jenn:icony2jenn: Jun 20, 2008, 5:52:17 AM
:dance:

--
Jenn Lee
Copyright & Etiquette Admin
deviantART, Inc.

"I'm sorry 'bout the attitude I need to give when I'm with you, but no one else would take this shit from me."
~tonysak:icontonysak: Jun 20, 2008, 6:03:25 AM Mood: Sadness
I am having trouble in a collection, in Firefox 3, when I click on to page 2.. it takes me back to the top of page 1... I click 2.. i click on next page and same result. I went back into firefox 2 and it was fine.

any suggestions?

--
:jarksaber: tony sak [deviant art] [flickr] [homepage]
~rubberkiwi:iconrubberkiwi: Jun 20, 2008, 6:46:56 AM
i'm having the same problem as *tonysak does but i have internet explorer, the newest version which i think is 7 ish... anyway, i can't see page 2 in anyone's gallery. it bounces me back to the features page and still can't see page 2 in there... arg!!!!

--
Then onto the Hollywood Freeway, and straight on into frantic oblivion. Safety. Obscurity. Just another freak, in the freak kingdom.
:sarcasm: :yawnstretch:
:skull: :skullbones: :weed:
Please view my :gallery: :thanks:
~yun-min:iconyun-min: Jun 20, 2008, 11:45:22 AM
Just saying thanks for the firefox addon to make the drop down bar look like the old one. I couldn't stand those huge links... So thanks!

--
Make someones day - give them a hug :hug:

Avatar made by the completely awesome *badly-shaded!
`TerrorCookie:iconTerrorCookie: Jun 20, 2008, 12:15:37 PM
I told $lolly that he owes you cookies! :noes:

--
:silentkitty:
It's so easy to laugh
It's so easy to hate
It takes strength to be gentle and kind
`TerrorCookie:iconTerrorCookie: Jun 20, 2008, 12:16:18 PM
I have nothing useful to say! :paranoid:

However, I enjoyed this nonetheless.

Have a great week, help desk friends! :dance:

--
:silentkitty:
It's so easy to laugh
It's so easy to hate
It takes strength to be gentle and kind