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More Help & FAQ News

Monthly Help Desk Newsletter - June, 2009

`hexentanz:iconhexentanz: reports, June 5
Each month we will be providing you with some helpful hints for some super duper deviantFUN, as well as news concerning the Help Desk & FAQ.

Weekly Help Desk Updates - May 22nd, 2009

`hexentanz:iconhexentanz: reports, May 22
Welcome to the weekly Help Desk Updates. In these weekly updates we will attempt to bring you the most up to date news concerning the Help Desk & FAQ, as well as provide some helpful hints for super duper deviantART fun.

Weekly Help Desk Updates - May 1st, 2009

`hexentanz:iconhexentanz: reports, May 1
Welcome to the weekly Help Desk Updates. In these weekly updates we will attempt to bring you the most up to date news concerning the Help Desk & FAQ, as well as provide some helpful hints for super duper deviantART fun.

Weekly Help Desk Updates - March 20th, 2009

`hexentanz:iconhexentanz: reports, March 20
Welcome to the weekly Help Desk Updates. In these weekly updates we will attempt to bring you the most up to date news concerning the Help Desk & FAQ, as well as provide some helpful hints for super duper deviantART fun.

Weekly Help Desk Updates - March 13th, 2009

`hexentanz:iconhexentanz: reports, March 13
Welcome to the weekly Help Desk Updates. In these weekly updates we will attempt to bring you the most up to date news concerning the Help Desk & FAQ, as well as provide some helpful hints for super duper deviantART fun.

Weekly Help Desk Updates - February 26th, 2009

`hexentanz:iconhexentanz: reports, February 26
Welcome to the weekly Help Desk Updates. In these weekly updates we will attempt to bring you the most up to date news concerning the Help Desk & FAQ, as well as provide some helpful hints for super duper deviantART fun.

Weekly Help Desk Updates - February 5th, 2009

`hexentanz:iconhexentanz: reports, February 5
Welcome to the weekly Help Desk Updates. In these weekly updates we will attempt to bring you the most up to date news concerning the Help Desk & FAQ, as well as provide some helpful hints for super duper deviantART fun.

Weekly Help Desk Updates - January 30th, 2009

`hexentanz:iconhexentanz: reports, January 30
Welcome to the weekly Help Desk Updates. In these weekly updates we will attempt to bring you the most up to date news concerning the Help Desk & FAQ, as well as provide some helpful hints for super duper deviantART fun.

Hey Hexe! Installment #8

`hexentanz:iconhexentanz: reports, January 16
Welcome to the seventh installment of "Hey Hexe", a bi-monthly, super-duper, deviantART how to. This time around our focus is: Hey Hexe! What on earth is an Official deviantART Beta Tester? How do I become one?

Weekly Help Desk Updates - January 16th, 2009

`hexentanz:iconhexentanz: reports, January 16
Welcome to the weekly Help Desk Updates. In these weekly updates we will attempt to bring you the most up to date news concerning the Help Desk & FAQ, as well as provide some helpful hints for super duper deviantART fun.

Help & FAQ


Weekly Help Desk Updates - October 30th, 2008

`hexentanz:iconhexentanz: reports, October 30, 2008
Weekly Help Desk Updates - October 30th, 2008





Introduction :handshake:



Welcome to the weekly Help Desk Updates. In these weekly updates we will attempt to bring you the most up to date news concerning the Help Desk & FAQ, as well as provide some helpful hints for super duper deviantART fun.





Hexe's Corner :hexentanz:



If you have not yet heard the CEA Team is hiring! Click here, for more information.

Coming soon the Help Desk Team will be holding a series of contests to help promote the Help & FAQ. So keep your eyes peeled! :eyes:





Ewm's Corner



Ever had an issue with deleting your messages in the message center? This can occur for various reasons. When deleting the items from your message center make sure that you let the "Saving" bar finish before moving to a new page. If you are deleting large masses of messages at a time, it is best to wait a few moments after the "Saving" bar is finished in order to make sure that the server has processed your request.

Message center deletion issues can also be caused by using your browser's back button. This often occurs if you click on a link in your message center and after looking at it you return back to your message center. When using the back button it returns to the message center as you first saw it so anything you have deleted will still appear despite being deleted. If this happens all you need to do is do a hard refresh (ctrl + f5) and it should be up to date.

If you have waited for the "Saving" bar to finish loading, you are not using the back button, and the problem persists you'll want to try disabling any extensions, software firewalls, and anti-virus software that you may have to see if it fixes the issue before contacting the Help Desk for help. :)





Stykera's Corner :gadget:



:spotlight-left: Preview Images and YOU! :spotlight-right:

Hello lovely Deviants. This week we're going to explore the exciting world of Preview Images. What are they? Why would you want to use them? Why do you need to use them even when you don't want to? How can they improve YOUR life?

Let's start with the basics: FAQ #79: How do I submit Artwork, Flash Animations or Literature?

As you can see, a preview image is a file you submit with your main deviation file which will be displayed in thumbnails etc. instead of the main file. Typically, you will need to use one when submitting files which deviantART cannot automatically make into a thumbnail, such as an application skin, compressed files, .PDFs, and so on. The preview image will be used instead to make the thumbnail.

It's important to note that preview images cannot be used for jpeg and png submissions. These can be rendered into thumbnails automatically so this should not be of concern.

The preview image must be in jpeg, png, or gif format. Note that if you submit a gif as a preview image, it must be 150x150 pixels or smaller.

After submitting your main deviation file in the "Which File" section of the Submit Art screen, you will get another box below this labeled "Preview" if your submission qualifies. You can then click "Choose" and pick a preview image in the same way you picked and uploaded your main deviation file. Presto! Instant preview image.

Please see these two FAQs for more information about preview image issues:

FAQ #200: Why is my ID distorted on my page?

FAQ #763: I uploaded a static or animated .GIF file but it only shows the preview. Why is this?





Weekly Tip :idea:



Did you ever wonder if there is a character limit for Poetry and Prose Submissions? Well there is! For more information, please click here.




Top 10 Of The Week :judge:



FAQ #105: I just uploaded or reset an Avatar, Lit Tag, or Website Button and deviantART keeps displaying the old one. Why?
FAQ #113: Can I delete my deviantART account?
FAQ #81: How can I make links to other deviants, deviations, or websites?
FAQ #831: Why can't just anyone submit film?
FAQ #104: What HTML formatting can we use on deviantART? And what is the format for these codes?
FAQ #18: Who selects the Daily Deviation and how is it chosen?
FAQ #88: How do I add images to my Journal?
FAQ #568: I tried to create an account, but it states my IP Address is banned and will not let me continue. Why?
FAQ #106: What are the symbols in front of each deviants nickname?
FAQ #716: I was told to make sure I have Javascript enabled. How do I do this?





Recently Revised Or New Entries :strong:



New -

FAQ #125: What is SitBack and how do I use SitBack?


Revised -

FAQ #79: How do I submit Artwork, Flash Animations or Literature?






Help Desk Guides :typerhappy:



How To Guides:

How to: Submit a Help Desk inquiry
How to: Submit a Bug Report
How to: Submit a Chat Inquiry
How to: Submit a General Help Inquiry
How to: Submit a Subscription Inquiry
How to: Submit a Ban Inquiry
How to: Submit a Policy Inquiry
How to: Submit a Harassment Report


Hey Hexe:

Hey Hexe! Installment #1
Hey Hexe! Installment #2
Hey Hexe! Installment #3
Hey Hexe! Installment #4
Hey Hexe! Installment #5
Hey Hexe! Installment #6
Hey Hexe! Installment #7







( If you have concerns over a bug you are experiencing, please direct your attention to the Status Forum, if you do not see your bug listed there, please direct questions to the Help Desk and do not post them in response to this article as they may not be seen right away. Thank you!)

Devious Comments

love 0 0 joy 0 0 wow 2 2 mad 1 1 sad 1 1 fear 0 0 neutral 0 0
:iconboffinbrain:
@ Stykera's Corner: I sure hope the team can fix that issue with transparent PNG previews having a horrible black background.
:iconelectricjonny:
Yeah, I never understood why they can't use make a PNG thumbnail... must be something with how the code works. But yeah, transparent PNG files look terrible in thumbnail view :hmm:
:iconboffinbrain:
It's an issue with the PNG library they use, and I've seen issues with other programs and sites that that look the same. I think we should still be able to make our own thumbnails for PNG files until this is fixed.
:iconcatluvr2:
I'm asking the same questions `BoffinbraiN is, as well.

Great update!

--
Support and encourage new talent; you were new once.

I support emoticons.

#AspieAuty | Have a suggestion for Emotional Emoticons? Note me!
:iconfallenrox:
Oh man.... good reference for when people ask me why their stuff doesn't delete! linkage saved!

--
Film Development Manager
fallenrox@deviantart.com
filmmaker or not, this is the place to watch! ^deviantartfilm
:icondavidjcobb:
<< When using the back button it returns to the message center as you first saw it so anything you have deleted will still appear despite being deleted. >>
Probably not the place to recommend this, but I think adding an onUnload handler to the BODY prevents Firefox from remembering the page's state when you leave.

--
шнч ѕס ѕєяіоuѕ?
:iconznow-white:
:clap:

--
Resources & StockART Gallery Moderator.
Never be afraid to try something new. Remember that a lone amateur built the Ark.
And a large group of professionals built the Titanic.
:iconcarolyndewrance:
Still cant find our how to upload my brushes, I give up, will look again tomorrow. must be dumb
 

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