Join for FREE | Take the Tour Lost Password?
[x]

deviantART

 
[x]  

Link




Share


  Share on twitter Share on Facebook Share on reddit Share on digg

Notices



More Help & FAQ News

Monthly Help Desk Newsletter - June, 2009

`hexentanz:iconhexentanz: reports, June 5
Each month we will be providing you with some helpful hints for some super duper deviantFUN, as well as news concerning the Help Desk & FAQ.

Weekly Help Desk Updates - May 22nd, 2009

`hexentanz:iconhexentanz: reports, May 22
Welcome to the weekly Help Desk Updates. In these weekly updates we will attempt to bring you the most up to date news concerning the Help Desk & FAQ, as well as provide some helpful hints for super duper deviantART fun.

Weekly Help Desk Updates - May 1st, 2009

`hexentanz:iconhexentanz: reports, May 1
Welcome to the weekly Help Desk Updates. In these weekly updates we will attempt to bring you the most up to date news concerning the Help Desk & FAQ, as well as provide some helpful hints for super duper deviantART fun.

Weekly Help Desk Updates - March 20th, 2009

`hexentanz:iconhexentanz: reports, March 20
Welcome to the weekly Help Desk Updates. In these weekly updates we will attempt to bring you the most up to date news concerning the Help Desk & FAQ, as well as provide some helpful hints for super duper deviantART fun.

Weekly Help Desk Updates - March 13th, 2009

`hexentanz:iconhexentanz: reports, March 13
Welcome to the weekly Help Desk Updates. In these weekly updates we will attempt to bring you the most up to date news concerning the Help Desk & FAQ, as well as provide some helpful hints for super duper deviantART fun.

Weekly Help Desk Updates - February 26th, 2009

`hexentanz:iconhexentanz: reports, February 26
Welcome to the weekly Help Desk Updates. In these weekly updates we will attempt to bring you the most up to date news concerning the Help Desk & FAQ, as well as provide some helpful hints for super duper deviantART fun.

Weekly Help Desk Updates - February 5th, 2009

`hexentanz:iconhexentanz: reports, February 5
Welcome to the weekly Help Desk Updates. In these weekly updates we will attempt to bring you the most up to date news concerning the Help Desk & FAQ, as well as provide some helpful hints for super duper deviantART fun.

Weekly Help Desk Updates - January 30th, 2009

`hexentanz:iconhexentanz: reports, January 30
Welcome to the weekly Help Desk Updates. In these weekly updates we will attempt to bring you the most up to date news concerning the Help Desk & FAQ, as well as provide some helpful hints for super duper deviantART fun.

Hey Hexe! Installment #8

`hexentanz:iconhexentanz: reports, January 16
Welcome to the seventh installment of "Hey Hexe", a bi-monthly, super-duper, deviantART how to. This time around our focus is: Hey Hexe! What on earth is an Official deviantART Beta Tester? How do I become one?

Weekly Help Desk Updates - January 16th, 2009

`hexentanz:iconhexentanz: reports, January 16
Welcome to the weekly Help Desk Updates. In these weekly updates we will attempt to bring you the most up to date news concerning the Help Desk & FAQ, as well as provide some helpful hints for super duper deviantART fun.

Help & FAQ


Weekly Help Desk Updates - February 5th, 2009

`hexentanz:iconhexentanz: reports, February 5
Weekly Help Desk Updates - February 5th, 2009





Introduction :handshake:



Welcome to the weekly Help Desk Updates. In these weekly updates we will attempt to bring you the most up to date news concerning the Help Desk & FAQ, as well as provide some helpful hints for super duper deviantART fun.




Hexe's Corner :hexentanz:




Beginning this week, you can now find a section by $fangedfem in each weekly update. She will be providing you with helpful hints to make your prints experience even more fun! :excited:

A small change, regarding the size Lit. Tags may be has been made. For more information, please click here





Ewm's Corner



Have you ever watched SitBack only to notice that some images appear to be missing and these images happen to be the smaller images?

When viewing SitBack it automatically filters out images below 400 by 400 pixels. This would for instance prevent an emoticon and other small images from displaying because if they were to be displayed they would be stretched across SitBack and become pixilated.

If you wish to not use this filter you can disable it. In order to do this you will need to click on the Gear button while viewing Sitback to change your Settings. You can then Uncheck the box next to the option "Filter out small images".





Stykera's Corner :gadget:



Hello lovely Deviants. :wave:

This week I'd like to talk about your Tag Line---

Wait, our what now?

It's what used to be called your displayed name under the old page settings. The bit of text under your big username on your profile page.

Oh okay. Carry on.

So you've just signed up and to your horror it's showing your real name on your page, or you'd just like to change it to something else for fun. What do you do?

Well, simply click the About Me tab near the top of your profile page, directly below your avatar and username. Now click Edit, and fill in the "My Tag Line" box with whatever you like. Now click the Save button at the bottom, and presto your new tag line is ready to use!

You can also read through this FAQ for more ways to customize your profile page:

FAQ #90: How do I customize my profile page?

Spiffy! :#1:





Fangedfem's Corner :handshake:



In making sure we help you resolve your issue in the most timely manner, when submitting a ticket regarding an order, please try and make sure you include the order number among other details of the issue.

Simply stating:

"I have a question about my order!" or "What happened to my order?" or "There is a problem with my order"!

-a lot of the time leads to the first reply to you being "What is the order number are you inquiring about?". While most of the time we can look up the order number, this is not always an option and it would be a great help if this information were included in the initial inquiry.

You may find your order number in the confirmation emails you receive as well as the following page which shows you your order history:

http://my.deviantart.com/account/

You can also locate your order history at anytime by accessing the 'Shopping Account' section of the "Shop" menu. To get there simply click the More tab at the top of the page, followed by shop and then Shopping Account.

To view details about orders you see listed for your account simply click on the link entitled "Details" next to any transaction you have made. You can also sort this history using the drop down menu located above your order history. The sorting options you can select are the Last 10 Orders, Unshipped Orders and All Orders.

If for some reason you cannot find your order number dont worry! Just include as many details as possible and we will help you resolve the issue :)





Weekly Tip :idea:



Did you ever wonder what dAmn is? If so, click here and wonder no more!





Top 10 Of The Week :judge:



FAQ #113: Can I delete my deviantART account?
FAQ #81: How can I make links to other deviants, deviations, or websites?
FAQ #105: I just uploaded or reset an Avatar, Lit Tag, or Website Button and deviantART keeps displaying the old one. Why?
FAQ #831: Why can't just anyone submit film?
FAQ #104: What HTML formatting can we use on deviantART? And what is the format for these codes?
FAQ #568: I tried to create an account, but it states my IP Address is banned and will not let me continue. Why?
FAQ #731: What is a CVV Code and where can I find mine?
FAQ #18: Who selects the Daily Deviation and how is it chosen?
FAQ #88: How do I add images to my Journal?
FAQ #90: How do I customize my profile page?





Recently Revised Or New FAQ Entries :faq:



Revised -

FAQ #499: What are Gallery Stats, and how can I view them?
FAQ #163: Where can I find the description to a Gallery that I want to submit to?
FAQ #164: What do the numerical statistics on the top of each person's userpage represent?
FAQ #96: Can I block people from my profile page?
FAQ #4: Which options can I control under my Edit Settings & Profile page?





Help Desk Guides :typerhappy:



How To Guides:

How to: Submit a Help Desk inquiry
How to: Submit a Bug Report
How to: Submit a Chat Inquiry
How to: Submit a General Help Inquiry
How to: Submit a Subscription Inquiry
How to: Submit a Ban Inquiry
How to: Submit a Policy Inquiry
How to: Submit a Harassment Report


Hey Hexe:

Hey Hexe! Installment #1
Hey Hexe! Installment #2
Hey Hexe! Installment #3
Hey Hexe! Installment #4
Hey Hexe! Installment #5
Hey Hexe! Installment #6
Hey Hexe! Installment #7
Hey Hexe! Installment #8







( If you have concerns over a bug you are experiencing, please direct your attention to the Status Forum, if you do not see your bug listed there, please direct questions to the Help Desk and do not post them in response to this article as they may not be seen right away. Thank you!)

Devious Comments

love 0 0 joy 2 2 wow 0 0 mad 0 0 sad 0 0 fear 0 0 neutral 0 0
:iconjdars:
Thanks for the update =D
:icondemaulwurfn:
:#1:

--
:la: . o 0 ( Portfolio )

:heart: Hate the sin, love the sinner | Mahatma Gandhi
:iconspinegrinder:
:idea:

--
Ollie
Prints Quality Control Supervisor
deviantART, Inc.
Prints, T-Shirts & Gear | Prints Help
:icondczed:
:#1:

--
.
As long as he loves me, nothing else matters.
.

dA Related Gallery Moderator
dczed@volunteers.deviantart.com
:iconceciliay:
:lolly:

--
You are the only one who has ever touched my heart. It will always be yours.
Edward Cullen, Eclipse, Chapter 8, p.195
:iconcosmosue:
:heart:

--
The Digital Muse
cosmosue@hotmail.com
I support Artists Rights
:iconcatluvr2:
So I can view emoticons in SitBack now? :eager::excited::party:

--
[link] |:kitty::ninja: [link] |~AspieAuty | Have a suggestion for Wall to Wall Art? Note me!
:iconannearty:
Thank you for the update. I have copied and pasted some of the information so that I can take more time to study when i have longer time on the computer. i hope it is alright to print out the information, but won't do this until I am sure it is acceptable by Deviant.
 

Site Map