Weekly Help Desk Updates - February 26th, 2009

Introduction

Welcome to the weekly Help Desk Updates. In these weekly updates we will attempt to bring you the most up to date news concerning the Help Desk & FAQ, as well as provide some helpful hints for super duper deviantART fun.

Hexe's Corner

This week we would like to announce an important change concerning how bug announcements are made in the Status Forum. For quite sometime we have delivered the majority of bugs to you in one mega posting known as Bug Juice. While this has been a great resource to the majority of users it can also be confusing, so we have decided to cancel Bug Juice and deliver each issue in its very own thread.

Ewm's Corner

Need to report a bug and not sure what to do? When you experience a bug issue with the site the first thing you should do is check the Status Forum. When we experience site wide issues, they are often posted up in the Status Forum or in our latest issue of Bug juice also found in the Status Forum.

If you cannot find your issue mentioned in the Status Forum or Bug Juice you may want to try clearing your cache to see if that helps with your issue as well as trying a different browser to find out if your issue is occurring in only a particular browser or in all browsers. The most common browsers used are Internet Explorer, Firefox, Safari, and Opera. Depending on which browser you use, you may want to disable any Add-ons and Extensions that are installed in the browser to see if they are causing any interference. For some issue, you may want to check using a different computer or try a computer that is on a different internet connection.

Once you have done the preceding and the issue is still persisting you should give the issue some time as some bugs are short lived and Status posts on the issue may not appear as soon as the issue occurs. When submitting your Bug Report to the Help Desk try to make sure that you explain your issue as clear and concise as possible. Listing instructions on how to reproduce your issue can help us duplicate it. Other information such as when this issue started occurring and what occurred if you tried using different browsers and/or computers can help. Providing screenshots of the bug can also aid in your Bug Report ticket, so we have a clear visual of what the issue you are experiencing looks like and it can also supply important clues as to what may be causing your issue.

Stykera's Corner

Hello happy Deviants.

The new profile pages look pretty spiffy, but I bet you're wondering what happened to the Desktop Screenshot area we used to have, right?

Well unfortunately this module has been discontinued. But never fear, you can still get your screenshot on your page and show off your mad customization skillz with the Featured Deviation module.

FAQ #90: How do I customize my profile page?

Simply click the Edit Page button near the top of your profile page, and choose the Featured Deviation module on the left-hand side of the settings box to customize it with your screenshot!

If you're a subscriber you can have several of these modules, so you'll be able to display your screenshot as well as other of your favorite submissions. If you're not subscribed, you will need to choose which deviation you wish to show off, as nonsubscribers are limited to only one Featured module.

If you had a desktop screenshot displayed on your page before the layout change, it was automatically made into a Featured Deviation module. For nonsubscribers, the important thing to know here is that if you have this module, you will be unable to find and add another Featured module from the edit page as you are permitted only one: you'll have to decide whether to continue using it for your desktop screenshot, or to show off one of your other favourite pieces.

Fangedfem's Corner

Have you ever been concerned or had questions about your image being cropped correctly for printing? Well prints offers templates to help you size your prints correctly that can be found in the FAQ here:

FAQ #576: Where can I find templates to help me size my images correctly for prints?

All together there are currently 330 templates, one for each product in 100 DPI, 150 DPI and 300 DPI. All files are portrait format. To use them for landscape format, simply rotate the document canvas by 90 degrees.

(template files created by $spinegrinder )

We also offer a guide for designing and submitting your calendar product found here:

FAQ #698: How should I design and submit a calendar?



And as always if you ever should have a question or need assistance lease feel free to to send any print related inquiries directly to the Prints Help Desk by submitting a Prints Customer
Service Ticket as this will ensure the fastest response

Weekly Tip

Did you ever wonder what a Pastie is? If so, click here and wonder no more!

Top 10 Of The Week

FAQ #113: Can I delete my deviantART account?
FAQ #81: How can I make links to other deviants, deviations, or websites?
FAQ #105: I just uploaded or reset an Avatar, Lit Tag, or Website Button and deviantART keeps displaying the old one. Why?
FAQ #831: Why can't just anyone submit film?
FAQ #104: What HTML formatting can we use on deviantART? And what is the format for these codes?
FAQ #568: I tried to create an account, but it states my IP Address is banned and will not let me continue. Why?
FAQ #18: Who selects the Daily Deviation and how is it chosen?
FAQ #90: How do I customize my profile page?
FAQ #731: What is a CVV Code and where can I find mine?
FAQ #88: How do I add images to my Journal?

Recently Revised Or New FAQ Entries

Revised -

FAQ #599: How long will it take for my campaign to start, after I submit my advertisement?
FAQ #823: I selected a Billing Subscription Package, but decided I do not want my subscription to auto renew after all. Can I cancel my package?

Help Desk Guides

How To Guides:

How to: Submit a Help Desk inquiry
How to: Submit a Bug Report
How to: Submit a Chat Inquiry
How to: Submit a General Help Inquiry
How to: Submit a Subscription Inquiry
How to: Submit a Ban Inquiry
How to: Submit a Policy Inquiry
How to: Submit a Harassment Report


Hey Hexe:

Hey Hexe! Installment #1
Hey Hexe! Installment #2
Hey Hexe! Installment #3
Hey Hexe! Installment #4
Hey Hexe! Installment #5
Hey Hexe! Installment #6
Hey Hexe! Installment #7
Hey Hexe! Installment #8







( If you have concerns over a bug you are experiencing, please direct your attention to the Status Forum, if you do not see your bug listed there, please direct questions to the Help Desk and do not post them in response to this article as they may not be seen right away. Thank you!)