Weekly Help Desk Updates - May 1st, 2009

Introduction

Welcome to the weekly Help Desk Updates. In these weekly updates we will attempt to bring you the most up to date news concerning the Help Desk & FAQ, as well as provide some helpful hints for super duper deviantART fun.

Ewm's Corner

For those of you who use Firefox as your browser of choice have you ever accidentally blocked an image server? I know I have it's really easy to accidentally do that! For those of you that haven't done this before or may not even know how it happens I'll explain.

If you ever notice that random thumbnails in galleries and in browse have a grayed out dA thumb you'll want to make sure that the server these thumbnails come from have not been blocked. It is really an easy thing to do. When right clicking images you see a display menu of different actions you can do one of which is the ability to "Set as Desktop Background" which comes in handy if you like a wallpaper or a particular image and want it as your background. What lays below the Desktop Background button is the EVIL sever blocking button of doooom! Directly underneath the "Set as Desktop Background" text is a text that says " Block Images from (url of the server that particular image is on)". If you were to click on this, it would tell Firefox to prevent you from viewing any image on that particular server.

Well what do you do if this every happens to you or better yet how do you even check to see if this has already happened to you. Immediately upon click on the "Block Images from" text it will pop up a yellow bar at the top of your window asking if you want to undo your action. If you didn't notice this bar you can still undo your action by going to Tools>Options>Content and you'll see text that states "Load images automatically. Directly across from this text click on "Exceptions". This will show you a list of severs and their status as to whether they are disabled or not. All you need to do is locate any deviantART servers, select the servers, and click remove site to remove them from the disabled list. Some deviantART servers include [link] for avatars and [link] or [link] (there are various numbers but all start with either th or fc).

Stykera's Corner

Happy day, happy Deviants.

So you got a notice in your message centre that someone added your artwork to their favourites or a collection, but you deleted the notice. How can you know who faved what?

FAQ #11: Is there a way to see which deviants have added my deviation submission to their favourites?

Simply visit your deviations, and in the deviation info area you'll see a field called "Favourites & Collections" with a number beside it indicating how many there are. Next to the number is a link that says "who?"

Clicking this who-link will bring up a pop-up window with a list of users who either faved or collected the deviation, along with the date of their action.

Easy and spifftastic!

Fangedfem's Corner

While a lot of artists upload their source files ready for print, there are many who choose to use the Adjust Image Tool when submitting their prints. For some this tool seems to do more harm then good at times and there may be some confusion surrounding exactly how it works For example, we often get inquiries asking why their image shows a border when the file they submitted did not have one. This is usually a result of a mistake while using the cropping tool.

I wanted to take this time to point out an excellent FAQ that explains in depth how to use the Adjust Image Tool. Please take a moment to read it, even if you already understand it as there may be something you did not know about the options.

FAQ #877: How do I use the Adjust Image tool?

And I close with my usual, if you should have any questions regarding prints please submit inquiries directly to the Prints Help Desk by submitting a Prints Customer Service Ticket as this will ensure the most timely response.

Thank you

Weekly Tip

Did you ever wish to purchase a Gift subscription for another user, but were not sure of the whole process? If so, click here and wonder no more!

Top 10 Of The Week

FAQ #105: I just uploaded or reset an Avatar, Lit Tag, or Website Button and deviantART keeps displaying the old one. Why?
FAQ #113: Can I delete my deviantART account?
FAQ #81: How can I make links to other deviants, deviations, or websites?
FAQ #831: Why can't just anyone submit film?
FAQ #104: What HTML formatting can we use on deviantART? And what is the format for these codes?
FAQ #95: What is the Critique Feature and how do I use it?
FAQ #18: Who selects the Daily Deviation and how is it chosen?
FAQ #568: I tried to create an account, but it states my IP Address is banned and will not let me continue. Why?
FAQ #731: What is a CVV Code and where can I find mine?
FAQ #242: What are scraps and where can I find my or another users scraps?

Recently Revised Or New FAQ Entries

New -

FAQ #52: How do I purchase items for someone from their wishlist?
FAQ #71: How long do messages stay in my message center?
FAQ #87: Is there a limit on how many messages I can have?
FAQ #95: What is the Critique Feature and how do I use it?


Revised -

FAQ #55: I wish to purchase a Gift subscription for another member, what should I know?
FAQ #148: What methods of payment are accepted for purchasing deviantART Subscription Packages?
FAQ #518: Can I use another person's credit card to purchase a subscription?

Help Desk Guides

How To Guides:

How to: Submit a Help Desk inquiry
How to: Submit a Bug Report
How to: Submit a Chat Inquiry
How to: Submit a General Help Inquiry
How to: Submit a Subscription Inquiry
How to: Submit a Ban Inquiry
How to: Submit a Policy Inquiry
How to: Submit a Harassment Report


Hey Hexe:

Hey Hexe! Installment #1
Hey Hexe! Installment #2
Hey Hexe! Installment #3
Hey Hexe! Installment #4
Hey Hexe! Installment #5
Hey Hexe! Installment #6
Hey Hexe! Installment #7
Hey Hexe! Installment #8







( If you have concerns over a bug you are experiencing, please direct your attention to the Status Forum, if you do not see your bug listed there, please direct questions to the Help Desk and do not post them in response to this article as they may not be seen right away. Thank you!)